There are newer employer reviews for University of Phoenix

Very enjoyable

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Contractor - Faculty in San Jose, CA
Current Contractor - Faculty in San Jose, CA

I have been working at University of Phoenix as a contractor (more than 5 years)

Recommends
Neutral Outlook
Approves of CEO
Recommends
Neutral Outlook
Approves of CEO

Pros

Teach on-line from home. Ability to "give back" to society and help others gain educational knowledge and help them move up in the world

Cons

Contract based so pay flow can be unpredictable. As in all teaching the pay really isn't that great

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  1. Helpful (2)

    Has changed over the last few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Advisor in Dallas, TX
    Current Employee - Enrollment Advisor in Dallas, TX

    I have been working at University of Phoenix full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Nice culture and benefits are very good. Education is completely covered aside of reading materials which isn't bad. Can choose your schedule although you do have to have one late day a week and there is a Saturday coverage rotation. Get to help people make a difference in their life by furthering their education. Pay is one of the highest among this positions at other schools. Lots of development! I feel very prepared to do a lot of things after all the trainings and experiences I have had here.

    Cons

    Told to do one thing but expected to do another: do what is in the best interest of the student but need to enroll many students each month. Micro managed like crazy: each day must have many dials, hours of talk time, be available for calls, and generate referrals. You are questioned if one of these is low. There are even times you have to IM others you are leaving your desk to get coffee or use the restroom. Must work at least one evening a week and rotate Saturday shifts. No overtime. People you talk to on the phone can be very rude and it can be frustrating when students give up for silly reasons or manipulate government funding.

    Advice to Management

    Don't micro-manage! Mean what you say. If you want me to focus on having quality conversations with students, dont write me up for not enrolling enough students for the quarter.

  2. Going through rapid changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Enrollment Advisor in Tampa, FL
    Former Employee - Enrollment Advisor in Tampa, FL

    I worked at University of Phoenix full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    great fellow employees,excellent benefits,good training,provides good education for their students,excellent faculty

    Cons

    extreme micromanagement and pressure to produce results, huge turnover in lower and middle management,(not through promotion) some managers were not ready to manage people effectively. Moved people around like pawns in a chess game.

    Advice to Management

    change the negative coaching system

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