University of Phoenix

  www.phoenix.edu
  www.phoenix.edu
There are newer employer reviews for University of Phoenix

 

There was Limited growth and opportunity

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Enrollment Advisor in Snellville, GA
Former Employee - Enrollment Advisor in Snellville, GA

I worked at University of Phoenix full-time (more than 3 years)

Pros

Free college degree. working with student to help them achieve their goals

Cons

incompetent management. frequent policy changes. more focus should be placed on employee happiness. below market compensation. will lay you off if you have a medical leave.

Advice to ManagementAdvice

Get some integrity and stop forgetting where you came from.

Doesn't Recommend
Negative Outlook
No opinion of CEO

699 Other Employee Reviews for University of Phoenix (View Most Recent)

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  1. 2 people found this helpful  

    Has changed over the last few years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enrollment Advisor in Dallas, TX
    Current Employee - Enrollment Advisor in Dallas, TX

    I have been working at University of Phoenix full-time (more than 3 years)

    Pros

    Nice culture and benefits are very good. Education is completely covered aside of reading materials which isn't bad. Can choose your schedule although you do have to have one late day a week and there is a Saturday coverage rotation. Get to help people make a difference in their life by furthering their education. Pay is one of the highest among this positions at other schools. Lots of development! I feel very prepared to do a lot of things after all the trainings and experiences I have had here.

    Cons

    Told to do one thing but expected to do another: do what is in the best interest of the student but need to enroll many students each month. Micro managed like crazy: each day must have many dials, hours of talk time, be available for calls, and generate referrals. You are questioned if one of these is low. There are even times you have to IM others you are leaving your desk to get coffee or use the restroom. Must work at least one evening a week and rotate Saturday shifts. No overtime. People you talk to on the phone can be very rude and it can be frustrating when students give up for silly reasons or manipulate government funding.

    Advice to ManagementAdvice

    Don't micro-manage! Mean what you say. If you want me to focus on having quality conversations with students, dont write me up for not enrolling enough students for the quarter.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Put Students First and Learn to Play the Game and You'll Be Fine

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mid-Level Manager in Diamond Bar, CA
    Former Employee - Mid-Level Manager in Diamond Bar, CA

    I worked at University of Phoenix full-time (more than 8 years)

    Pros

    Most staff and students are awesome to work with and if you stay open to it you can really watch people grow on a daily basis. Tuition reimbursement is never a bad thing and you can definitely work full-time and go to school.

    Cons

    If you don't adapt well to constant change this is probably not the place for you.

    Advice to ManagementAdvice

    Sit for one week in each student facing role every year when you are working on your SWOT analysis. This is the only way you will truly understand what staff and students are experiencing. Previous CEO's did this and the company thrived. Sad that you haven't done this more often and in multiple campus locations because they are each unique. Don't make decisions without this kind of hands-on experience because you only serve to alienate good people who actually care about helping students achieve their goals.

    Recommends
    Negative Outlook
    Approves of CEO
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