University of Phoenix

  www.phoenix.edu
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High Performance Culture of Change

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Enrollment Manager  in  Phoenix, AZ
Current Employee - Enrollment Manager in Phoenix, AZ

Pros

Free tuition, many great people to work with, cafe onsite, fairly generous paid time off.

Cons

Difficult to move into new areas internally, chronic change and flurry of similar looking initiatives. Restricted growth in terms of advancing, due to restructuring many positions are not replaced once vacated.

Advice to ManagementAdvice

More emphasis on senior level leadership development would be helpful for director level and above, in order to streamline values, initiatives and business strategies. Consistency and communication could be improved. Keep investing in and taking care of enrollment folks...they, after all, drive the business. Also, looking at creative ways to increase employee engagement don't rule out telework....it can be cost effective and make employees work life balance much more attainable.

Recommends
Neutral Outlook
Approves of CEO

Other reviews for University of Phoenix

  1. 1 person found this helpful  

    This is a for profit school, and let's just say that none of the profits are invested into the school's employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Advisor  in  Phoenix, AZ
    Current Employee - Finance Advisor in Phoenix, AZ

    Pros

    Good work schedule, ok tuition benefits, good overall benefit package, some decent people to work with

    Cons

    Mindless work that is mastered after a few months, then no challenge exists. The school doesn't try to challenge its people and if advisors do obtain advanced degrees, advisors definitely don't have the opportunity to use them for any of the advisor jobs. The compensation structure is a joke, you can work as hard as possible and achieve the best accolades for your position from students and managers, but none of that matters, you will still get the same increase as everyone else, if you are lucky enough to get an increase.

    The career advancement is also a joke. As the company is floundering there are limited positions open around the company, so if you start as an advisor with University of Phoenix, plan on being there for a good long time before getting to move out of that role, or you may have to look outside the company like many others have had to do. The company doesn't care about keeping its talent, they care about their bottom line, and to them it's more important to pay the lowest possible salary in the industry to their people rather that keep someone with a higher pay who is so much better at working with students.

    The management team is clueless and powerless, and that combination is not attractive to any employee. I have had the opportunity to approach management on several occasions about the lack of opportunity, making changes to the compensation structure, and multiple ways to increase productivity and morale within my assigned territory. Management presents you with a good sounding line and brushes it aside as soon as you leave their office. Another thing that the management team have become experts at is dangling the carrot, they discuss great opportunities and changes and tell you that it's coming soon, and keep saying that until everyone realizes that those promises were empty and we really won't see anything better any time soon. Management also has the amazing talent of micromanaging and focusing on the smallest thing, so even if you are doing a great job for the school and students can't say enough good things about you and you've just finished training 3 of their new people to the point where now they are as bored as you, the manager will ask you why your phone was in the wrong login code for a few minutes. The concept of reality doesn't really fit through the doors here at UOPX, and it shows with the extreme frustration of many of its employees.

    Just to give everyone an idea of what to expect pay wise. I've worked here for about 3 1/2 years and I am only getting paid about $2500.00 more per year than someone who just started yesterday, and the best part is I get to handle that person's work and train that person to be great at their job because I am the go to person on my team. The company doesn't provide any incentive to be good at your job and care, but it's amazing that some employees like myself still do care about helping students and team members.

    If you have a solid work ethic and you already have advanced degrees do yourself a favor and look elsewhere for a position. This place is an after high school starter job and nothing more.

    Advice to ManagementAdvice

    Get a clue! Your people aren't happy, and if the economy was better, they'd be leaving you in mass quantities. As it is, the turnaround is already out of control and the economy isn't exactly booming here in Phoenix. It says a lot when an employee will leave a secure position in a bad economy. You need to pay people what they are worth and treat them better. Give them the opportunities that they are capable of and let them shine.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    From fabulous to a nightmare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The best thing is that the Academic Affairs folks are fabulous and they all work hard to ensure students get what they pay for. The faculty training is second to none.

    Cons

    The "business" side has zero understanding of the human equation and has more examples of the Peter Principle in action than I have ever seen elsewhere.

    Advice to ManagementAdvice

    Employ more academics on the business side and work hard to eliminate the vindictive old boy cronyism that still exists.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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