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Helpful (2)

Internal IT - Contractor Status be warned

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Contractor - Technical Support Engineer III in Austin, TX
Former Contractor - Technical Support Engineer III in Austin, TX

I worked at VMware as a contractor (Less than a year)

Recommends
Negative Outlook
No opinion of CEO
Recommends
Negative Outlook
No opinion of CEO

Pros

Snacks, nice views. Free lunch sometimes, beer, and wings on Friday. Free VMware Certification. If the hourly rate offered will pay for benefits comfortably, I would take it. The people they have hired seem to be smart and professional across the board. Not many unpleasant folks.

Cons

Internal IT is abyssmal, and disorganized in this office. Upper management has understaffed this segment by 2 people according to ITIL standards. They opened another building without expanding IT support staff. There is no onsite management for IT, it all resides in Palo Alto. Management is unresponsive to requests, constantly point the finger at other groups and let issues fester without working together across groups. I found myself working 15 of the 31 weekends that I spent working there because of the rapid expansion of all segments but ours. Although my metrics exceeded all internal support staff, they couldn't justify paying me for health benefits. I may have stayed if I had benefits as it is a great IT company but ultimately they are looking to save cost on this position. Many, many, internal broken processes that made doing your job a real struggle at every turn with no one taking responsibility in upper management for anything except pointing the finger in a circle. Pretty disappointed in IT for a company that has such great technical people to support the software they sell. Internal IT operates like it is 2005. Getting big, too fast. Lot's of growing pains right now.

Advice to Management

Staff this office for internal IT. Invest in good employees, especially those who innovate. Listen to remote offices and communicate back. Have local management when your organization expands this fast remotely. You can't do it all virtually :) There are 700 people here and no internal infrastructure as there is in Palo Alto. You have 1 person in a building of 600, it is insane and unfair to operate this way.

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  1. It is a great technology company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Richmond, VA
    Current Employee - Senior Systems Engineer in Richmond, VA

    I have been working at VMware full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    people and technology are great

    Cons

    challenges in sales middle management in terms of realizing the market and direction

    Advice to Management

    Provide more communication and plans for personal and professional development.


  2. Good product but demanding of employees

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Palo Alto, CA
    Former Employee - Senior Customer Service Representative in Palo Alto, CA

    I worked at VMware full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Get to work with dedicated and smart people

    Cons

    never a break as there are always many things on your plate

    Advice to Management

    evaluate volume of work and value your employees' personal lives.


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