There are newer employer reviews for VMware

Inside Sales role

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Inside Sales Representative in Austin, TX
Current Employee - Inside Sales Representative in Austin, TX

I have been working at VMware full-time (more than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Good benefits and great solutions

Cons

Becoming a lot like Dell with regards to managing people based off of spreadsheets.

Advice to Management

Worry more about the customer and the industry they are in.

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  1. Helpful (4)

    IT professionals: This is not the job you're looking for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Engineer in Broomfield, CO
    Current Employee - Technical Support Engineer in Broomfield, CO

    I have been working at VMware full-time (more than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Good medical/dental/vision benefits
    - Casual dress environment
    - Free snacks
    - Free weekly catered dinners
    - Outstanding 6-week on-boarding and training program
    - Other training made available from time to time

    Cons

    - Run like a call center: If you come from a customer service background, you'll fit right in
    - Unreasonable work volume
    - Completely numbers-driven, to the point that managers and TSEs frequently manipulate results to fit expectations
    - Enormous pressure put on TSEs. Management will hold your feet to the fire if you get too many negative surveys from customers
    - 3/4 of your customer surveys positive? Not good enough - too many months like this and you're likely to end up on a PIP, which is a pre-cursor to being fired
    - Inflexible, varying weekly schedules set by a computer application. If you are not "compliant", you must submit a "TPS report" style exception, or face disciplinary action
    - Ticket monkeys are rewarded for volume of cases closed instead of solutions provided to the customer

    Advice to Management

    - If you want to portray the illusion that this is a solutions center (not a call center), then start treating your employees like professionals instead of children
    - Pay your experienced employees accordingly
    - Do the job you are being paid to do and start forecasting and trending so you aren't caught off-guard so often with rising call volumes

  2. Helpful (4)

    Tribal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staff Engineer in Palo Alto, CA
    Former Employee - Staff Engineer in Palo Alto, CA

    I worked at VMware full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Some very talented, very nice people. All depends on the group you're in. Pleasant physical environment. Good pay, including bonuses.

    Cons

    If you're in one of the not-so-good groups, it is like living in a tribe of primitives from 10,000 B.C. Strong personalities set the direction. Whoever yells loudest, throws the most effective tantrum, or interrupts the most, that's who sets direction. Managers talk smack about other employees during your 1:1 (backstabbing anyone?). It feels like middle school with the people who suck up to the manager getting the promotions. Anyone who thinks for himself is shunned. Individual contributors are simultaneously told to "think for yourself" and "follow the conventions". Managers meddle in individual contributor work while ignoring their own managerial work. Performance reviews are late and without constructive input. No one knows why they got the bonus (or lack of) they got. Abuse of manager power can be epic.

    Advice to Management

    Use the data you collect in your employee surveys to get rid of the bad middle managers.

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