Vanguard Car Rental – “They could have treated employees better, with more room to grow and advance, without a degree.”

Pros

So many different people to work with. Many of the customers truly appreciated our being there and staying late for them.

Cons

No room to advance unless you had a degree, unwillingness to allow room for growth. If you inform management of misdeeds of others they would not do anything about it. When it came to upselling.

Advice to Senior Management

Pay attention to what your rental agents are doing some are really good and some are really bad, but the bad ones are still there and some of your better ones have left.