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Helpful (14)

This is a company where ambition goes to die (if you are an entry-level employee).

  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Client Relations Associate in Malvern, PA
Former Employee - Client Relations Associate in Malvern, PA

I worked at Vanguard

Doesn't Recommend
No opinion of CEO
Doesn't Recommend
No opinion of CEO

Pros

PTO policy (23 days off my first year).
401k matching (if you stay the 6 years there to get the vesting it is good, but you're salary still sucks and anybody that stays there for 6 years that came in as an entry level hire is an idiot).

Cons

Inflexible work hours and difficulty in getting out for doctor's appointments without it counting as an "Unscheduled Paid Time Off" (which has ramifications).
Arbitrary "Time in Job" requirements that cannot be waived, regardless of how overqualified you are for your current position.
Monotonous nature of the work. No way to get time off the phones.

Straight up, if you are hired into an entry level phone associate position you are going to hate your job and despise coming to work every day. If you have any sort of ambition in life, this is not the place to start your career. The turnover in the departments is absurd, "Team Leaders" lack basic knowledge of financial markets and try as hard as possible not to take elevated calls.

Advice to Management

Whatever I type is irrelevant here. Management does not care about the easily replaceable "peons" that are phone associates. I urge anyone considering employment here to strongly reconsider. If you don't drink the kool-aid, you are shunned. Thankfully I can say, I did not take one sip of the toxic kool-aid that Vanguard serves up.

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  1. You give up some salary for a stable and ethical company

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Malvern, PA
    Current Employee - Marketing Manager in Malvern, PA

    I have been working at Vanguard

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Work life balance
    Stability
    Benefits and retirement plan contributions

    Cons

    Sr. leadership is homogeneous. The look and act the same.
    Promotions are difficult if you don't fit "the mold"
    Lack of recognition

    Advice to Management

    Recognition, recognition, recognition!


  2. Helpful (9)

    Monotonous!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brokerage Associate in Scottsdale, AZ
    Current Employee - Brokerage Associate in Scottsdale, AZ

    I have been working at Vanguard

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Great place to invest and to learn about the investments industry.

    Cons

    Not great best place to work. Departmental metrics are pointless and it's a call center. Any job you get, you will be dealing with thousands of customers over phones.

    Advice to Management

    I've had some great supervisors but the one I have right now, could not care less about his job or our growth in the company. If Vanguard likes to cut costs left and right, they should get rid of all the 'Team Leaders' and have us run our own groups.


There are newer employer reviews for Vanguard
There are newer employer reviews for Vanguard

See Most Recent

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