There are newer employer reviews for Vanguard

 

Great place to start career as well as work/life balance.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee

I have been working at Vanguard full-time for more than 3 years

Pros

Training is second to none, they really make sure you are ready for the job when you hit the floor.

Cons

Sometimes tough to move through company as a lot of employees are going for same positions.

Recommends
Positive Outlook
Approves of CEO

683 Other Employee Reviews for Vanguard (View Most Recent)

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  1. 9 people found this helpful  

    For a recent college graduate, hard to complain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retirement Plan Service Representative  in  Malvern, PA
    Current Employee - Retirement Plan Service Representative in Malvern, PA

    I have been working at Vanguard full-time for less than a year

    Pros

    As a Retirement Plan Service Representative (formerly known as Client Relationship Associate) I'm responsible for answering questions from those enrolled in their employers 401k's. Don't let anyone fool you, this is a call center job, but it is incoming so at least you're not cold calling or telemarketing. I answer roughly 50 phone calls a day helping partipants take a loan/withdrawal from their 401k's, discuss the investment options available in their employer plans, and various other questions. On many occasions you are dealing with very polite people and helping them with investment decisions which can feel very rewarding. On a few occasions you are dealing with complete jerks who are yelling at you because the government doesn't allow them to withdraw from their retirement plan to buy a new flat-screen tv (after awhile you will begin enjoying telling these morons off). Call center appears to be a 2 year stint (paying your dues so to speak) and people usually do not have a hard time moving on to bigger and better things (non-phone jobs, pay better but not great)

    PROS
    - Partnership bonus each summer for every employee (Even lowest tenured employee looking at anywhere from $2,000 - $4,000)
    - Lots of paid time off (18 vacation/sick, 9 paid holidays, 1 Volunteer day off, and usually awarded 1-2 additional days via company contests and such, plus option to purchase an additional 5 days)
    - Health Benefits are great, on-site infirmary and fitness center
    - Cheap on-site dining
    - AMAZING retirement plan (if you work here for 35 years, you will retire a millionaire without even breaking a sweat, if you contribute 4%, employer contributes 14%)
    - Above average opportunities for career advancement
    - Vanguard looks great on resumes
    - Very good work/life balance
    - Very reputable company, you feel honored to work for a company with impeccable ethics

    Cons

    -Base salary would be respectable in Southern USA but hard to live off in the suburbs.
    -Promotions are geared toward promoting diversity at higher levels
    -Hire recent college graduates for a leadership development program and then make them the boss of people who have been there for many years ( I don't know about you but I have a tough time taking orders from a 23 year old college graduate)
    - Being a phone associate can be rough and at times you feel glued to your headset
    - Very micromanaged, as a phone associate even your bathroom breaks are timed

    Advice to ManagementAdvice

    Need to increase base pay at least 10% at lower levels to keep employees from leaving (or going on food stamps for that matter).

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Solid organization but has talent development flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Malvern, PA
    Current Employee - Anonymous Employee in Malvern, PA

    I have been working at Vanguard full-time

    Pros

    The one financial firm that truly cares about and acts in the best interest of its clients. You feel as though your work is meaningful. Work/Life balance is encouraged. Benefits are above average. Most employees are genuinely nice, ethical people.

    Cons

    Compensation is not competitive. Employees are stretched because it's a lean organization. Leadership is slow to make decisions. High-performing employees are often not the ones rewarded with advancements.

    Advice to ManagementAdvice

    Be more attentive to talent development. Many high-performing employees do not feel appreciated or adequately rewarded.

    Recommends
    Positive Outlook
    Approves of CEO
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