72 Employee Reviews (View Most Recent)

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2 people found this helpful  

Growing, But Frantically, Without Unified Direction

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Cincinnati, OH
Current Employee - Customer Service Representative in Cincinnati, OH

I have been working at Vantiv full-time for less than a year

Pros

Growing business, great people, great culture

Cons

Not much opportunity for advancement, disjunction between departments

Advice to ManagementAdvice

Be more proactive

Positive Outlook
No opinion of CEO

Other Reviews for Vantiv

  1. 7 people found this helpful  

    Mass transition focused on Outsourcing Labor - STAY AWAY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead  in  Cincinnati, OH
    Former Employee - Team Lead in Cincinnati, OH

    I worked at Vantiv full-time for more than 5 years

    Pros

    - Decent schedule (dependent on position)
    - Good Location
    - New headquarters is much better than the office in Madisonville.
    - Seasoned workers but clueless management.

    Cons

    - One of the worst HR departments you will EVER come across
    - Emphasizes on hiring from the outside to minimize labor cost (regardless of qualifications). Great for new hires, awful for advancement in the company.
    - Heavy focus on outsourcing labor
    - They will be losing at least half of their issuer (credit/debit) portfolio in around 2 years due to the outsourcing. Small credit unions and FIs will not deal well with the outsourcing... which they will.
    - Shady management practices
    - Management notified layoffs the week of Thanksgiving. Classy huh?
    - Insulting salaries and raises

    Advice to ManagementAdvice

    Hire from within and treat your workers with respect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    A company in heavy transition

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Auditor  in  Cincinnati, OH
    Former Employee - IT Auditor in Cincinnati, OH

    I worked at Vantiv full-time for more than a year

    Pros

    Excellent location and facility and has the potential to be a great work place for Cincinnati.

    Cons

    Senior Management was very slow to change until recently. Until recently, Vantiv was basically Fifth Third with a new paint job. However, given another 8-16 months the company should begin to see some real change....that matters. Up until recently, those changes have only complicated the transition of the company. Senior leadership (Advent) is changing the org chart and moving leaders promoted beyond their abilities back down to where they will be more competent. However, the 'old bank' mentality needs to be monitored closely.

    Advice to ManagementAdvice

    Keep bringing in the outside leadership to flush some of the 'old bank' thinking and culture out. Do it soon though....

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
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