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Helpful (2)

The potential to be so much more

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales
Former Employee - Sales

I worked at Verio full-time (More than a year)

Doesn't Recommend
Negative Outlook
Disapproves of CEO
Doesn't Recommend
Negative Outlook
Disapproves of CEO

Pros

The name of NTT behind the company, even though they have little to do with the day to day selling cycle.
Supposedly the lack of debt and the presence of deep pockets.

Cons

No clear, sustainable direction from management.
Product is falling well behind the competition. Anything new is mostly marketing fluff.

Advice to Management

Decide what you want to be long term and put the right team in place to get you there. Then support the team, the message and the customer in a consistent manner.

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  1. Account Executive IV

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Dallas, TX
    Former Employee - Account Executive in Dallas, TX

    I worked at Verio full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers were very personable, there was good camaraderie among them. Verio used to be quite a leader in the web hosting industry, had some of the best government and corporate high power companies for clients, and manage huge hosting facilities connected to MAE west; not sure the connectivity on east coast. Not sure of their lead at this time.

    Cons

    Top out of country management gave orders that were not reasonable: hire 20 people this month, cut 10 next month, etc. Middle and low managers would come and go - every 4 months we got new management and there was a lot of turmoil around it.

    Sales managers had this idea that clients should be contacted every 3 months, or the rep would lose them. This caused for a lot of scramble and unfair fighting. Why spend a lot of time with a client, only to have them call back for upgrades and get assigned to a new rep who had not made the investment?

    There was also too much emphasis on making 60-100 calls a day, which did not lend to quality time with clients, nor to follow up with clients, nor getting any paperwork done. Both strategies were not well managed. Also, when we got a deal, there was very little hoopla and praise. Perhaps its better now in CO.

    Corporate layoffs (I experienced 3) were often, and usually cut salaries. For example, layoff someone making $60k, and rehire someone else at $35k a few months later.

    Advice to Management

    Look for qualities of character when hiring, not just brag sheet. Consider promoting from within more; they are generally your best people anyhow, not outsiders that do not know the company yet. When I was there, promotion within only happened roughly 20% of the time. A lot of good talent was lost and went away because of that.


  2. It was fun while it lasted.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Dallas, TX
    Former Employee - Customer Service in Dallas, TX

    I worked at Verio full-time (More than 3 years)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    From 1998-2002 it was great. Stock Option checks. Dot com boom. Was a growing company and promotions were handed out like stock options. It was a lot of fun.

    Cons

    Getting laid off in 2002.

    Advice to Management

    The management is all different now.


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