Verio

  www.verio.com
  www.verio.com
There are newer employer reviews for Verio

 

Great technical opportunities, products and services going downhill

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Tech Support II in Orem, UT
Former Employee - Tech Support II in Orem, UT

I worked at Verio

Pros

The level of technical knowledge gained on the job is phenomenal compared to other similar jobs. High level of access to systems and servers provided unparalleled opportunities to learn and grow for those motivated to do so, and upward career movement was very possible once those skill sets were exercised. Each tech was basically a systems administrator in the making.

Cons

Policies were making all the pros above less and less effective. New products and services moved a highly trained technical staff into roles that were mundane and more typical of support situations, which in turn downplayed those skills, and in turn took away access and many opportunities to learn and grow. In the end, those skilled techs who stayed turned into glorified customer service reps.

Advice to ManagementAdvice

Turning Verio into a clone of every other shared hosting system out there cannibalized and diminished its value to the VPS customer, and employee satisfaction went downhill when access levels were brought down and Tech 1s were turned into Customer Service Reps. A lot of good talent was lost to the company in a few years, and the support quality has degraded as a result. Verio went from being a great VPS company with fantastic support to a mediocre and over-priced Shared Web Hosting company with standard (which is to say bad) support.

Doesn't Recommend
No opinion of CEO

61 Other Employee Reviews for Verio (View Most Recent)

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  1.  

    Wish I had left years ago!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Verio

    Pros

    - Free Coffee
    - Generally friendly co-workers.
    - Nice selection of restaurants near work
    - Overall good technology to work with
    - Good work hours, benefits
    - Pay is pretty good, bonuses

    Cons

    - High school educated managers.
    - Limited opportunity for career growth.
    - Don't value professional certifications.
    - Dirty and shabby looking in some areas.
    - Management is unfocused and struggles. Granted language barrier is huge.
    - Politics galore.
    - Several workers I know for a fact are on drugs.
    - Outsourced IT to Indians which is irritating when you see the U.S. unemployment level.

    Advice to ManagementAdvice

    Drug Tests. You need to develop career development plans for employees so that they don't feel they are locked into dead end jobs.

    Doesn't Recommend
    Disapproves of CEO
  2.  

    Was a good place to work years ago

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Executive in Boca Raton, FL
    Former Employee - Account Executive in Boca Raton, FL

    I worked at Verio

    Pros

    Good Benefits
    Casual Atmosphere
    Good people in most departments
    High tenure rate

    Cons

    poor departmental communication
    lack of advancement

    Advice to ManagementAdvice

    Treat sales department better

    Disapproves of CEO
There are newer employer reviews for Verio

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