There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

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Helpful (2)

Customer Service sent overseas

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Senior Customer Coordinator in Alpharetta, GA
Former Employee - Senior Customer Coordinator in Alpharetta, GA
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Verizon full-time (More than 8 years)

Pros

Good Benefits Was being paid much higher than industry average. Flexible shift hours, provided there was an opening. Relaxed working environment and dress code.

Cons

No promotion at all in my department Very clique oriented Supervisors clueless on everything. Immediate supervisor was caught stealing from employee yet still kept job. Hiring standards were non-existent resulting in high turnover and sub-standard employees. Company left many accounts high and dry for our services. Contracts were broken in order to eliminate the line of business.

Advice to Management

None. They wouldn't listen if it was given

Other Employee Reviews for Verizon

  1. Helpful (1)

    It was good until they merged with Bell Atlantic

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician in Westbury, NY
    Current Employee - Field Technician in Westbury, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Verizon full-time (More than 10 years)

    Pros

    Get training on the new technology

    Cons

    You are constantly harrassed by management


  2. Helpful (3)

    Great pay and benefits weighted by poor management.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fiber Customer Support Analyst in Pittsburgh, PA
    Current Employee - Fiber Customer Support Analyst in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Verizon full-time (More than a year)

    Pros

    The pay for the work in this position is incredible and there is plenty of opportunity for overtime - you can make close to 90k/year working more than 8 hours of overtime every week. Cushy office/call center job with amazing benefits, tuition reimbursement, and plenty of opportunities to work on projects that give you time away from answering calls. Unionized.

    Cons

    National claims to focus on customers, but really only emphasizes the needs for reps to meet arbitrary stats (call handle time, ratio of cases needing a field technician to be dispatched vs. not, etc.) No one takes blame or action for things that the company or company systems mess up. Unionized. Hope you don't have or develop a medical condition before you've worked at Verizon for a year, because Verizon will not hesitate to harass or intimidate you by way of supervisor meetings, suspensions, etc. Scheduling organization does not know how to make schedules, often baits workers into working undesired shifts by making or implying things that are untrue (triple-time pay, not having to work weekends if you volunteer for so many weekends [[very untrue]]) with little or no repercussions to the scheduling organization. Forced overtime severely tips work/life balance.

    Advice to Management

    ACTUALLY FOCUS ON CUSTOMERS AND NOT THE BOTTOM LINE. For example, if a disconnect order "completes" automatically within the order system a week ahead of the date the customer requests the service to be disconnected, other departments will not hesitate to tell you that there's nothing that can be done for the customer and that the customer is basically out of luck and will have to deal with being without services. DO NOT LET THIS HAPPEN. The company should keep the promises it makes to customers and treat its employees, union or not, with more respect for medical or familial considerations - "Make backup plans for your children if they get sick at school" is NOT an acceptable policy and will only continue to cause discontent among employees and widen the union vs. non-union, associate vs. management gap. By disrespecting an employee by threatening his or her job because of their inability to meet stats (usually the company's fault anyway as someone in another department messed up an order, a field technician decided not to show up, etc) or having absolutely no regard for a medical issue (which will usually only worsen the condition) you are only justifying the continued existence of the very union organization you are fighting a battle for a contract against. Also, hire more representatives and don't force overtime.


There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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