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Technical support

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Technical Specialist in Salt Lake City, UT
Former Employee - Technical Specialist in Salt Lake City, UT
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I worked at Verizon full-time (More than a year)

Pros

The people were very nice and even made to be great friends. The management was willing to work with me on several occasions.

Cons

The stats were confusing and stupid. It swears up and down that the fixing it the first time was the key goal but then there were conflicting like keeping a call handle time. Next they would provide stupid things like sending a box out. Or even rediclious charges and it was horrible.

Advice to Management

Figure out how to balance the stats more. Also giving more chances for people to grow instead of suffocating.

Other Employee Reviews for Verizon

  1. Helpful (2)

    Reorganizations a way of life at Verizon

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Ashburn, VA
    Former Employee - Project Manager in Ashburn, VA
    Recommends
    Approves of CEO

    I worked at Verizon full-time (More than 8 years)

    Pros

    Good pay and benefits with hard working employees.

    Cons

    constant reorgs and overwheming processes to get approvals for new features and functionalities for products.

    Advice to Management

    streamline management and stick with it.


  2. Helpful (1)

    Verizon Business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager Managed Services in Tampa, FL
    Former Employee - Project Manager Managed Services in Tampa, FL
    Recommends
    Neutral Outlook

    I worked at Verizon full-time (More than 10 years)

    Pros

    Wide range of telecommunications offerings for Global customers

    Cons

    Would like to see the outsourcing of US employees to stop.


There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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