There are newer employer reviews for Verizon

1 person found this helpful  

It's just ok

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Director in Ashburn, VA
Current Employee - Director in Ashburn, VA

I have been working at Verizon full-time

Pros

Great support and resources to get your job done

Cons

Too many layers of management and lots of politics

Advice to ManagementAdvice

None

Recommends
Neutral Outlook
Approves of CEO

2416 Other Employee Reviews for Verizon (View Most Recent)

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  1. 1 person found this helpful  

    Downsizing again. 5 times in the last 5 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Indianapolis, IN
    Former Employee - Sales Representative in Indianapolis, IN

    I worked at Verizon full-time (more than 5 years)

    Pros

    Great people and great salary.

    Cons

    Many of the jobs are all going off-shore, communication is breaking down. It is hard to complete orders and customers are not happy when the services they ordered, can not be provided on a timely basis.

    Advice to ManagementAdvice

    Forget all the customer service training. Most of the employees truly wanted to deliver great customer service, but our hands were tied with all the beaucratic red tape. There were very few avenues to follow to actually find out the answers that can help the cusstomers.

  2.  

    Fiber Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fiber Analyst in Irving, TX
    Current Employee - Fiber Analyst in Irving, TX

    I have been working at Verizon full-time (more than 5 years)

    Pros

    Great hourly pay; Medical benefits are wonderful (employeer pays premium); Discounts and perks offered.

    Cons

    Micromanagement is practiced amongst most supervisors. Very low morale within the company (in Irving office). No opportunity for career advancement. Work schedule is based on a national preference, so there is little time for family or any other activities.

    Advice to ManagementAdvice

    Management need to work to improve the morale. There is no communication between management and associates. Management need to understand the stress level of the associates and rotate offline and online agents. The rotation will allow cross training which will result in more knowledgable employees and happier customers (in regards to the service and how its delivered).

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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