There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

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Suppor (billing provisioning)t takes no ownership of customer situations

  • Senior Management
  • Culture & Values
Former Employee - Inside Sales in Exton, PA
Former Employee - Inside Sales in Exton, PA

I worked at Verizon full-time (More than 8 years)

Pros

Good work environment, lower level management helpful! Benefits are good but they Took away pension and retirement benefits. Product mix is good

Cons

Nobody cares about the end user making upgrades and new sales difficult. Verizon constantly shoots itself in the foot with Its horrible installation intervals. They have also moved the provisioning staff and engineers offshore and customers can't understand what they are saying and get frustrated

Advice to Management

Start rating people on their actions

reviews filtered by
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  1. Helpful (1)

    A mixed bag

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA

    I have been working at Verizon full-time (More than 5 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Many job roles do allow for at least partial work from home time. Verizon also allows some flexibility to work around personal needs. The need for over-time work can be a plus or minus.

    Cons

    The company is off-shoring jobs as much as possible so adds to what is definitely a high stress environment. Advancement is often based on networking ability.

    Advice to Management

    There is a very strong need to look at ability rather than connections.

  2. OK...but still need to get act together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Pearl River, NY
    Former Employee - Project Manager in Pearl River, NY

    I worked at Verizon full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    If you land in the right area you can work on some pretty cool stuff. In some areas they can be forward thinking.

    Cons

    Upper management is very political. Very poor planning of projects. Everything is priority one...so nothing is. Intense turf fighting between former BA and GTE factions.

    Advice to Management

    Get your act together.

There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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