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Stay away from call center employment

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative
Former Employee - Customer Service Representative

I worked at Verizon full-time (more than 10 years)

Pros

Verizon offers some of the best benefits in the private sector. Matching 401K, as well as a pension,tuition assistance, good health and dental benefits, above average salaries given to workers whose education is no more than a GED.

Cons

The biggest downside to working for Verizon in a call center is the stress placed on the front line worker. Technology has been both a blessing and a curse for the front line worker. Verizon is no longer just a telephone company it has morphed into an entertainment behemoth. Which places great pressure on the front line worker to become more sales and less customer service driven.

Advice to ManagementAdvice

Management should enlist the advice of the front line worker to find win win ways to make the call center environment less antagonistic between worker and coach.

Recommends
Negative Outlook
No opinion of CEO

2400 Other Employee Reviews for Verizon (View Most Recent)

Sort: Rating Date
  1.  

    Lucky to have spent time there when I did

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon

    Pros

    Leading competitor in field; opportunity for variety and advancement

    Cons

    Trying to hard to convert to wireless business model; also outsourcing a load of jobs to the Phillipines

    Advice to ManagementAdvice

    Not effective to provide advice; already certain they are on right course.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    The good, the bad and the ugly

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Consulting Engineer in Amsterdam (Netherlands)
    Current Employee - Lead Consulting Engineer in Amsterdam (Netherlands)

    I have been working at Verizon full-time (more than 8 years)

    Pros

    Flexible environment. Own ideas can be used in the day to day job.

    Cons

    local management does not follow corporate direction. Career opportunities and bonus is more depending on "self marketing" and "friends" then actual performance.
    Lack of structure.
    Although there is a salary comparison tool (comparison against the market) this tool is not used as it should. Now it is working contra productive and is demotivating.

    Advice to ManagementAdvice

    Develop realistic goals (already happening) and make sure all management layers are following this vision.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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