Verizon – “Time to move on....”

Pros

Good benefits, Tuition benefits for now, comaderie with fellow employees, we used to have good hours, now holidays are a thing of the past, so are weekends and evenings. All gone.

Cons

Dog eat dog world, what happened to MA Bell? Stress, stress, stress, unrealistic job performance required, not enough concern for the customer, everyone on meds to alleviate stress. If one is not a top perfomer, then you better be following all scripts to a T. Top perfomers are not even given a second thought as far as job requirements go. Sell (or ?????) and ye shall be rewarded. Need I say more?

Advice to Senior Management

Take all employees performance equally. Ye must have concern for the customer and for honesty. Those numbers only look for the month and then someone has to explain to the customer thee bills. Take heed, ye must retain thee customer.