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Huge Corporation + regulated utility = huge legacy issues

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Account Executive  in  Philadelphia, PA
Current Employee - Senior Account Executive in Philadelphia, PA

I have been working at Verizon full-time for more than a year

Pros

Verizon is a leader in the industry and you can learn a lot here. There are a lot of good people and smart engineers that are trying to do what's right for the customer. If you can get past the legacy Telecom issues there are a lot of great solutions that Verizon provides.

Cons

To most we are just the phone company, and who likes the phone company. There is too much internal complexity which leads to lackluster implementation on 75% or more of it's products. The support and billing departments lack the expertise to help sales figure things out in many cases. The portfolio is too broad and there isn't enough support to actually sell everything we say can deliver.

Advice to ManagementAdvice

Invest in customer support, billing support, and delivery. Consolidate sales forces as quickly as possible after the Vodafone merger and use the savings to improve customer experience and be more competitive with market pricing. Fix revenue baselines so sales will be properly incented to sell.

Recommends
Positive Outlook
Approves of CEO

2325 Other Employee Reviews for Verizon (View Most Recent)

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  1.  

    Good benefits but company is lacking direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst  in  Tampa, FL
    Former Employee - Systems Analyst in Tampa, FL

    I worked at Verizon full-time for more than 8 years

    Pros

    Good incentive pay and salary. The company has a great recruiting system for college students and provide a really good training program for them. The company promotes new ideas and always looking for ways to make things simpler.

    Cons

    Jobs require a lot of hours and not enough recognition. The company is cleaning house with all senior employees and bringing in the new generation. Customer service is falling apart because of the lack of experience by new employees.

    Advice to ManagementAdvice

    Management needs to figure out a middle ground where they keep some of the highly skilled employees while training the new employees. Quit with the layoffs already..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    ok place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon

    Pros

    love the people I worked with

    Cons

    being micromanaged was the worst

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