There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

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Overall a good experience

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Account Manager in Washington, DC
Former Employee - Account Manager in Washington, DC

I worked at Verizon full-time (More than 8 years)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

The compensation was good and support team was very good. The company had a decent reputation allowing access to customers. The management team was very good. Technical team was well trained.

Cons

Very large, often times creating a bureaucracy that caused decisions to take longer than necessary. Management structure was complicated. Although tech team was well trained resources were sometimes stretched making it difficult to get help when needed.

Advice to Management

Speed up the decision making process. Build up the size of the technical staff.

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  1. Great job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contractor in Providence, RI
    Current Employee - Contractor in Providence, RI

    I have been working at Verizon full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good job and great to learn

    Cons

    to pricey and hard to sell

    Advice to Management

    none


  2. Helpful (2)

    Mostly ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Phoenix, AZ
    Current Employee - Customer Service Representative in Phoenix, AZ

    I have been working at Verizon full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Excellent pay and benefits. Includes domestic partnership for LGBT families to receive benefits.

    Cons

    Extremely high standards. if you get a supervisor who takes a personal dislike to you, you can do your best and they will nit pick to determine that you haven't done your job. Offer a product or service to a customer? It wasn't a good enough offer. A customer complaining and you can't get a word in edgewise before they hung up on you? You didn't ask if their problem had been resolved. Offered a great product or service and the customer wasn't interested? You didn't offer an alternative. Maybe you thought the customer wouldn't want an alternative because the alternative would increase costs and they specifically wanted to lower their costs. You didn't ask, therefore you don't know that they wouldn't be willing to increase their costs for this. Maybe you did offer an alternative and the alternative would increase their costs. Why would you offer that when the customer specifically said they wanted to lower their costs? Maybe you offered an alternative that would lower the customer's costs. Do you think we're in the business of losing money? Damned if you do damned if you don't. If you're in the manager/supervisor's favor, you did the right thing under the circumstances. If not, you did the wrong thing.

    If a customer calls in and waits on hold for 45 minutes because they are upset that their bill went from $35.73 to $35.94, you still need to offer a product or service. Because customers who are willing to spend 45 minutes to find out about a 21 cent increase in taxes are absolutely in need of a new $30 case. Oh, wait, you're supposed to find out more about the customer. But don't spend more than five minutes on the phone. You don't want your call rates to drop. "Oh, I hear a dog, you want the $200 pet tracker?"

    Advice to Management

    Consistency.


There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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