There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

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Helpful (2)

Aggravating

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Dublin, OH
Former Employee - Customer Service Representative in Dublin, OH

I worked at Verizon full-time (More than 8 years)

Recommends
Positive Outlook
No opinion of CEO
Recommends
Positive Outlook
No opinion of CEO

Pros

Excellent benefits and very good pay. Lots of good people.

Cons

They tell you that you are empowered to make decisions but then criticize your decisions. They do change objectives and the way you work almost constantly, which aggravates. It seems as if they are making company policy changes as they go and/or on the 'fly'. They tell you to read and learn company policy between calls, which there never is. They micro-manage you about going to the restroom. Last time I checked I was an adult and I'll go when I need to. I have literally seen reps 'wet' themselves for fear of going to the bathroom. The one thing I learned most about working at Verizon is that anything you say can and will be used against you. They have a tendency to throw your answers, your responses to their questions, back in your face as if you are always wrong. Education not considered important for advancement, only experience. Lots of P.C. speak. Reps were told to transfer calls to other reps when a customer wanted to speak to a supervisor.

Advice to Management

Let your people do their jobs without constantly changing the way you do business. It gets aggravating having to adjust or change at a moment's notice. Also, I understood that the needs of the business needs to taken care of but it is always the customer's who come first, not the investors.

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  1. Poor Salary

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Ashburn, VA
    Current Employee - Manager in Ashburn, VA

    I have been working at Verizon full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Poor salary Poor salary poor

    Cons

    Management poor management poor management

    Advice to Management

    quit quit quit quit quit


  2. Helpful (3)

    Creative and driven, but work life balance is non-existent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director - Information Technology in Basking Ridge, NJ
    Current Employee - Director - Information Technology in Basking Ridge, NJ

    I have been working at Verizon full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    1. compensation 2. challenging 3. beautiful facility 4. on site gym (but no time to use it)

    Cons

    24x7 expected rush to market at times at expense of customer experience Women in IT tend to be pigeonholed in support jobs IT leadership heavily balanced to south asian and middle eastern males.

    Advice to Management

    Find the balance.


There are newer employer reviews for Verizon
There are newer employer reviews for Verizon

See Most Recent

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