Verizon Wireless

www.verizonwireless.com
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There are newer employer reviews for Verizon Wireless

1 person found this helpful  

Great company, great benefits, but horrible day to day experience

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Assistant Retail Store Manager
Former Employee - Assistant Retail Store Manager

I worked at Verizon Wireless

Pros

You get VERY well compensated for performance, and the benefits are incredible. It is a really exciting industry and the potential for a great work experience is there. Can be very rewarding with some customers, and can build strong relationships. Opportunity to be a part of MANY different things (sales, operations, marketing, merchandising, management, customer service, etc)

Cons

There is an insane amount of pressure to sell. Of course the individual store experience will vary based on local leadership, but the general atmosphere was to pressure sell new technology to people that may not want it. If the company decides to raise price plans or add fees, you are the punching bag in the store from customers. In addition, you're often not really appreciated for how much BS you take. If somebodys phone breaks, it's your fault.. Bill too high, your fault too.. God Forbid somebody doesn't get service near where they live...

The worse part, to be honest, was management and how little respect I received for working very hard (average 55-60 hrs/wk)

Advice to ManagementAdvice

The people in the stores are what shape the company. Proactively involve yourselves in the management at the district level, as the DM's attitude can directly impact the morale of EVERYBODY trickling down. If the DM is awful to the store managers and assistant store managers, that trickles down to the reps, which trickles down to customers. If you don't treat people like you care, they wont care about where they are.

No opinion of CEO

3521 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    It was great a few years ago but has progressively become worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Verizon Wireless

    Pros

    Benefits are pretty good. The potential commissions are great if you have above average sales skills. There are managers that care about employees and work with you to improve in areas. Overtime is available during busy seasons.

    Cons

    New commission structures almost annually add ways of decreasing payouts. The sales process the company wants is very time consuming as you are measured in about 20 or so metrics. Even if you are doing well with commissions and sales, management will find things to hound you about. You will spend much of your time being worried about non-commisionable aspects of sales and if you take the time to achieve those other goals, you will almost always miss your quota (Which means not only is you pay low, management will hound you about missing quota).

    Advice to ManagementAdvice

    I have seen many great former employees get passed up for promotions . Many leave the company because of the constant micromanagement. Again, I have works for a few great managers and supervisors but generally speaking, many of them are not objective in feedback and hold grudges if you disagree or question them in any way.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Liaison
    Current Employee - Account Liaison

    I have been working at Verizon Wireless

    Pros

    Good pay and growth opportunities, Still hiring and making profits in this economy. Yrly Bonus

    Cons

    Work/Life time off management.
    Few positions with opportunities to work from home.

    Advice to ManagementAdvice

    Upper management has an opportunity to get more feedback from employees before making policy/ process improvement changes that may negatively impact the customers or job performance.

    No opinion of CEO
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