Verizon Wireless

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  • Work/Life Balance
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1 person found this helpful  

Great company, great benefits, but horrible day to day experience

Assistant Retail Store Manager (Former Employee)

ProsYou get VERY well compensated for performance, and the benefits are incredible. It is a really exciting industry and the potential for a great work experience is there. Can be very rewarding with some customers, and can build strong relationships. Opportunity to be a part of MANY different things (sales, operations, marketing, merchandising, management, customer service, etc)

ConsThere is an insane amount of pressure to sell. Of course the individual store experience will vary based on local leadership, but the general atmosphere was to pressure sell new technology to people that may not want it. If the company decides to raise price plans or add fees, you are the punching bag in the store from customers. In addition, you're often not really appreciated for how much BS you take. If somebodys phone breaks, it's your fault.. Bill too high, your fault too.. God Forbid somebody doesn't get service near where they live...

The worse part, to be honest, was management and how little respect I received for working very hard (average 55-60 hrs/wk)

Advice to Senior ManagementThe people in the stores are what shape the company. Proactively involve yourselves in the management at the district level, as the DM's attitude can directly impact the morale of EVERYBODY trickling down. If the DM is awful to the store managers and assistant store managers, that trickles down to the reps, which trickles down to customers. If you don't treat people like you care, they wont care about where they are.

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Its really tough to gauge

    Retail Sales Representative (Current Employee)

    I have been working at Verizon Wireless


    Pros: For the professional level of work the pay is pretty decent,… Cons: Terrible work/life balance, retail hours +, they expect that your there your 40hrs, but the hours your there completely consume your life... High pressure… Advice to Senior Management: Try to provide realistic sales goals based on staff level, traffic and… More
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    It was great a few years ago but has progressively become worse.

    Anonymous Employee (Current Employee)

    I have been working at Verizon Wireless


    Pros: Benefits are pretty good. The potential commissions are great if you have above average sales skills. There are… Cons: New commission structures almost annually add ways of decreasing payouts. The sales process the company wants is very time consuming as you are measured in… Advice to Senior Management: I have seen many great former employees get passed up for promotions . Many leave the company because of the constant micromanagement. Again, I have… No, I would not recommend this company to a friend More
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