There are newer employer reviews for Verizon Wireless

1 person found this helpful  

Hated it

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Senior Customer Service Representative  in  Alpharetta, GA
Former Employee - Senior Customer Service Representative in Alpharetta, GA

I worked at Verizon Wireless

Pros

Health benefits and tuition asst program

Cons

Work schedule is the worst, management don't care about customer care reps where like slaves, hard to advance outside of customer service dept once hired in, very unprofessional work environment. The supervisor are worst then the employees. Job is stressful! Not worth it! So glad I no longer work for the company!

Advice to ManagementAdvice

I'd literally be typing all day! Management is just as worst!

Disapproves of CEO

2900 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1. 3 people found this helpful  

    Helped me grow my educational and professional opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Coordinator - Customer Service  in  Rancho Cordova, CA
    Former Employee - Coordinator - Customer Service in Rancho Cordova, CA

    I worked at Verizon Wireless

    Pros

    Tuition reimbursement of $8,000 yearly. Annual Bonus @12% of salary. Variety of job titles in each location. On site Gym, college, and cafe.

    Cons

    Scheduled hours may sometimes be outside of normal business hours. Quotas (sales) while on phones may be hard to obtain. Vacation is hard to plan as you bid with few hundred peers. May have split days off.

    Advice to ManagementAdvice

    Listen to those closes to the front line to ensure you are truly hearing and meeting the customers expectations. Reduce and remove policies that make us like other providers. Continue to innovate and inspire the growth of our industry,

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Representative  in  Minneapolis, MN
    Current Employee - Retail Sales Representative in Minneapolis, MN

    I have been working at Verizon Wireless

    Pros

    Above average benefits
    Tuition reimbursement up to 100% for Bachelors, Masters, and PhD degrees
    Fun atmosphere
    Fast paced
    Always changing
    Best technology and best service
    Excellent training program

    Cons

    Management seems to focus more on what you are doing wrong versus what you are doing right
    Some coworkers are negative and resistant to change
    Managers are constantly over your shoulder listening to all your sales pitches
    Terrible work/life balance, its rare to ever get a weekend off, and if you do, your quota may be significantly impacted
    Difficult/very competitive to move up within the company

    Recommends
    Approves of CEO
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