There are newer employer reviews for Verizon Wireless

 

Fair

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Coordinator - Customer Service  in  Alpharetta, GA
Current Employee - Coordinator - Customer Service in Alpharetta, GA

I have been working at Verizon Wireless full-time for more than 10 years

Pros

Veriozn Wireless have excellent benefits such as medical, dental and vision. Also the profit sharing is good and tuition reimbursement.

Cons

Takes a while for management to make changes submitted by front line reps. Change happens often which you are advised upfront. Sometimes good, sometimes bad.

Advice to ManagementAdvice

Listen more to front line representatives.

Recommends
Positive Outlook
Approves of CEO

2901 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    It was good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Coordinator - Business & Government Customer Support  in  Bellevue, WA
    Current Employee - Coordinator - Business & Government Customer Support in Bellevue, WA

    I have been working at Verizon Wireless

    Pros

    Great Benefits including tuition benefits, volunteering and donation matching, cellular discount and wages.

    Cons

    Micro Management, after years and years of rumors of closing the call center in Bellevue they are finally doing it which places me out of a job after close to 15 years.

    Recommends
    No opinion of CEO
  2. 4 people found this helpful  

    Profits well before employees or customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager Retail Sales  in  North Mankato, MN
    Former Employee - Assistant Manager Retail Sales in North Mankato, MN

    I worked at Verizon Wireless full-time for more than a year

    Pros

    a decent amount of paid vacation.
    50% off of cell phone bill, they also give you a company phone that you can use instead of personal phone that is unlimited. and you don't have to pay. you can save $2000/yr on a cell bill.

    The following can be seen as a con as well, but they will hire about anyone with a pulse... Turns out to be a pro because they hire lazy people that would rather sit around than help customers. If you're a motivated sales person you can help 5-6 people in a row, which results in a pretty good paycheck.

    Cons

    Expect upper management to drive 1 of 4 things - selling tablets, ensuring you take customers to a kiosk and having them self serve, selling data to customer, selling smartphones... In the last sentence, did you see anything about customer service? You could be a 90 year old man that is blind and the expectation is that you must be sold a smartphone, with unlimited text... oh, you want to pay your bill, change your device, add an account manager... please go to a kiosk...

    If you value ethical behavior this is not the place for you. Oh the sales rep forgot to tell you if you switched phones you would loose your 4gyg data? sorry about that you're out of luck. As a sales rep you feel like you can do little to nothing to correct customer issues.

    If you're a customer you will be sent a refurbished phone via mail. As a sales rep if they see someone come into the door with a brown box the entire room will scatter. 1.2.3. not it!

    obviously the hours, if you want to make a decent amount of money you cannot take weekends off, as they are the busiest.

    Did I mention that you constantly feel like you're taking advantage of people?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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