Verizon Wireless

  www.verizonwireless.com
Work in HR? Unlock Free Profile

2794 Employee Reviews (View Most Recent)

Sort: Rating Date

 

A diverse experience, often made enjoyable by my coworkers and management.

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Tempe, AZ
Former Employee - Customer Service Representative in Tempe, AZ

Pros

Many lateral job opportunities available through the Call Center(s)
Close-knit work culture
Great benefits (401k matching, medical, "corporate" flexible time-off)

Cons

Poor retail advancement opportunities
Product knowledge not a high priority

Advice to ManagementAdvice

Focus more on helping customers understand their products thoroughly. Sales without true service results in festering customer dissatisfaction, particularly for premium brands.

Recommends
Neutral Outlook
No opinion of CEO

Other reviews for Verizon Wireless

  1.  

    Fair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Coordinator - Customer Service  in  Alpharetta, GA
    Current Employee - Coordinator - Customer Service in Alpharetta, GA

    Pros

    Veriozn Wireless have excellent benefits such as medical, dental and vision. Also the profit sharing is good and tuition reimbursement.

    Cons

    Takes a while for management to make changes submitted by front line reps. Change happens often which you are advised upfront. Sometimes good, sometimes bad.

    Advice to ManagementAdvice

    Listen more to front line representatives.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It was good while it lasted

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Coordinator - Business & Government Customer Support  in  Bellevue, WA
    Current Employee - Coordinator - Business & Government Customer Support in Bellevue, WA

    Pros

    Great Benefits including tuition benefits, volunteering and donation matching, cellular discount and wages.

    Cons

    Micro Management, after years and years of rumors of closing the call center in Bellevue they are finally doing it which places me out of a job after close to 15 years.

    Recommends
    No opinion of CEO
There are newer employer reviews for Verizon Wireless.

Worked for Verizon Wireless? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.