There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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Takes care of you in your position but it is a typical, political corporate structure

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Sales Representative in Baltimore, MD
Current Employee - Retail Sales Representative in Baltimore, MD
Recommends
Negative Outlook
No opinion of CEO

I have been working at Verizon Wireless full-time (More than a year)

Pros

Opportunity to make good money with minimal qualifications Great benefits with up to 6% 401k matching

Cons

Disconnect between the faces of company and upper management Everything is political but hey, that's Corporate America

Advice to Management

Research before making decisions and initiating major initiatives. People in the Retail Channel can save the company a lot of money with their feedback.

Other Employee Reviews for Verizon Wireless

  1. Very great starter company to work for the knowledge and training they provide is very valuable to other companies

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Dallas, TX
    Current Employee - Retail Sales Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    50% off our plan and Fio's. always playing with the lastest and greatest, good benefits and chance for advancement

    Cons

    its retail hours and weekends. days off in the middle of the week.


  2. Helpful (1)

    Verizon is NOT all that

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Chandler, AZ
    Former Employee - Technical Support Representative in Chandler, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    Great benifits, and if you do good on every call and say the right thing EVERY time you get lots of candy and junk food.

    Cons

    The benifits were a band-aid for the problem. Verizon. Management culture is obsessed with After Call surveys (ACS) ACS affects your end of year merit increases and sti. it also affects your day to day, and call to call life. NOT EXAGGERATING!!!!!! after 5 years it just got to me. as a tech. cust service would pass the buck to tech to avoid telling the cust the truth and risk getting the bad ACS. Customers would call in multiple times to try to get a different answer. best time to call CS or TECH? beginning of the month and squeak the loudest. that is the time that management is TERRIFIED of bad ACS calls.

    Advice to Management

    ACS is a metric to gauge the customers perceptions. Every team i was on the customer was just a potential number. Maybe look into not every customer is always right, no matter how many times they call in. and possibly look into ways to deal with customer abuse.


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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