Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com
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Tech Coordinator II

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Coordinator II in Albuquerque, NM
Current Employee - Coordinator II in Albuquerque, NM

I have been working at Verizon Wireless full-time (more than 5 years)

Pros

Benefits - medical, dental, annual raises, and tuition assistance. Flexing schedule and of course STI

Cons

Having a tech rep selling products (upgrades), we are there to fix their problem not sell devices. Outsourcing to much and not having the outsource reps with the same standard as VZW employees. Customer voices are no longer heard. Employee phone plan should be a lot better. Suppose to follow the "credo" -- haven't seen that done in years. Its just a nice thing to say the company has - lost sight of what the company "was"

Advice to ManagementAdvice

Stop being so greedy, focus inward, your employees and customers are frustrated - listen to complaints and take it seriously. Without good employees and customers, the company will decline.

Doesn't Recommend
Negative Outlook
Disapproves of CEO

3242 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    Lot's of changes in 9 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Global Enterprise Manager in Denver, CO
    Current Employee - Global Enterprise Manager in Denver, CO

    I have been working at Verizon Wireless full-time (more than 8 years)

    Pros

    There are some really great things about this organization, the senior leadership truly has vision and a relentless pursuit of improving profitability, which has allowed them to really invest in what I feel is the best network in the country (Perhaps in the world). They embrace new technologies and truly try to create a culture of excellence.

    Cons

    As with many organizations, there have been many negative changes to employee benefits and compensation over the last several years. Three key things have been, in my opinion, a major detraction from keeping employee morale where it needs to be. The loss of the long term incentive program for those under director level has created a higher level of turnover, the health insurance benefits have gone seriously downhill, and there is a serious lack of market performance understanding at the level of those who set quota (This goes for enterprise and the SMB market)

    Advice to ManagementAdvice

    Really begin to inspect the details- Senior leadership has the right vision, but keep an eye on what's going on at the middle management level- make sure that the goals and targets are realistic to those groups that are directly impacted. In the relentless pursuit of profitability, when the organization is setting records in that category, think seriously about employee morale and the impact of lowering their commission structure/benefits- achieving bottom line profit at the expense of your employees will ultimately affect customer experience and long term viability in the market place.

    Approves of CEO
  2. 1 person found this helpful  

    Good company, but needs help in advancement for retail employees that are not in sales.

    • Comp & Benefits
    • Career Opportunities
    Current Employee - Retail Representative Customer Support in Atlanta, GA
    Current Employee - Retail Representative Customer Support in Atlanta, GA

    I have been working at Verizon Wireless full-time (more than 3 years)

    Pros

    Benefits, school tuition, and great diversity within the leadership.

    Cons

    For retail, the hours can suck. Also, it's like you have to be in sales to advance within the retail sector. Not everyone wants to be a sales rep, or manager, etc. I've been trying to get into corporate or lost a year and it seems as though positions that are posted require you to have previous knowledge of certain systems that we in retail do not use, such as ACSS. It makes progressing very difficult.

    Advice to ManagementAdvice

    Please provide positions, and other avenues for those retail employees who are not interested in sales or retail management to advance.

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