There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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Great place to work and test your skills

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Project Manager In Customer Service in Basking Ridge, NJ
Current Employee - Project Manager In Customer Service in Basking Ridge, NJ
Recommends
Positive Outlook
Approves of CEO

I have been working at Verizon Wireless full-time (More than 10 years)

Pros

Fast paced (even with bureaucracy), Technology driven, Supportive management, Great compensation and benefit packages, Recognize production

Cons

Not a 9-5 job (but it's what may also has helped us be so successful), so may not be right for everyone.

Advice to Management

Remember to let employees think and work outside the box... Gen Y works different than the Baby Boomers... not harder or less, differently.

Other Employee Reviews for Verizon Wireless

  1. Good But could be better

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Coordinator in Albuquerque, NM
    Current Employee - Technical Support Coordinator in Albuquerque, NM
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Verizon Wireless full-time (More than 3 years)

    Pros

    Great team environment, Constant training to make sure that you're up to par, Supervisors that genuinely care and listen, clean and up to date facilities, friendly and fun environment. Excellent benefits package 401K and Full medical from day one. An attendance policy that's not too rigid.

    Cons

    It's almost impossible to get promoted even if you have top notch skills and experience. One get's the impression that they already know who to give a position to and the interview process is just there to fulfill a state/Federal requirement. It's not unusual to hear of people interviewing for a position over ten times.

    Advice to Management

    Great job but a little more visibility and interaction with employees. Take time to listen to what they have to say.


  2. Customer service isn't a lot of fun, but at least they realize it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Account Executive in Bellevue, WA
    Former Employee - Business Account Executive in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 5 years)

    Pros

    A good, comprehensive benefits package including full medical and dental A solid 401(k) that includes company matching up to 6% Lots of money available for tuition, and a very flexible idea of what constitutes training which could help the company down the line A structured system which lets you know exactly what it is that's expected of you

    Cons

    In the last year, the higher-ups went hog-wild with the NPS thing, actually forcing a high percentage (I think 60% all told) of your evaluation being based on what the customer thinks of how you did. That means: if you follow company policy and don't give a handout that would cost the company money without a lot of benefit, expect that to come back to haunt you. That being said, the company does change policies like this after a while, so even though this is the 2nd year of this program, it could go away once NPS falls out of favor with corporate America. For all the training and tuition assistance offered, the company outsources a *lot* of their non-CS-related jobs (and a lot of the CS-related ones too for that matter). If you want to find a place that will essentially pay you $8k a year to find a better job with another company, VZW is the place for you.

    Advice to Management

    Meh. Middle management is basically in the same place as the guys at the bottom, and once you get high up enough that people can actually make solid decisions, they're so removed from the actual workings of the job that there's just not much to say. That's just the way large companies work.


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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