There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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Sr. Rep

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Care Representative in Murfreesboro, TN
Former Employee - Customer Care Representative in Murfreesboro, TN

I worked at Verizon Wireless full-time

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

excellent pay and benefits, and incentives

Cons

Supervisors a trained to assume that the caller, customer will have to call back and can affect your coaching for the moth with failed calls, even though the caller said you addressed everything that they needed.

Advice to Management

Management is great!

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  1. I left because of the work schedule at the Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Tampa, FL
    Former Employee - Bilingual Customer Service Representative in Tampa, FL

    I worked at Verizon Wireless full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tuition payment program is amazing. This is a great option for a working student. They pay $8000 a year on school

    Cons

    The schedules change every 6 months or so. And the hours are very random.

    Advice to Management

    Many of the employees felt overly judged by the supervisors when it came to little things in their calls. Others complained that the supervisors nick-picked the calls for minor errors. Bonuses are based on quality and the judging was very subjective by the supervisors.


  2. Cut-throat, little advancements... Awesome money

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Seekonk, MA
    Current Employee - Retail Sales Consultant in Seekonk, MA

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    The money was great, 20 years old bringing home 1200 week with no college education...

    Cons

    Long hours, no breaks, cut throat team environment


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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