Verizon Wireless

  www.verizonwireless.com
Work in HR? Unlock Free Profile

2794 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Sr. Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Representative  in  Murfreesboro, TN
Former Employee - Customer Care Representative in Murfreesboro, TN

Pros

excellent pay and benefits, and incentives

Cons

Supervisors a trained to assume that the caller, customer will have to call back and can affect your coaching for the moth with failed calls, even though the caller said you addressed everything that they needed.

Advice to ManagementAdvice

Management is great!

Recommends
Positive Outlook
Approves of CEO

Other reviews for Verizon Wireless

  1.  

    I left because of the work schedule at the Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service Representative  in  Tampa, FL
    Former Employee - Bilingual Customer Service Representative in Tampa, FL

    Pros

    Tuition payment program is amazing. This is a great option for a working student. They pay $8000 a year on school

    Cons

    The schedules change every 6 months or so. And the hours are very random.

    Advice to ManagementAdvice

    Many of the employees felt overly judged by the supervisors when it came to little things in their calls. Others complained that the supervisors nick-picked the calls for minor errors. Bonuses are based on quality and the judging was very subjective by the supervisors.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    The company has great benefits and pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    Pros

    The company is large and has a lot of potential for advancement.

    Cons

    The employee development process is flawed.

    Advice to ManagementAdvice

    Provide more cross departmental growth.

    Recommends
    Positive Outlook
    No opinion of CEO
There are newer employer reviews for Verizon Wireless.

Worked for Verizon Wireless? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.