There are newer employer reviews for Verizon Wireless

 

Sr. Rep

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Care Representative in Murfreesboro, TN
Former Employee - Customer Care Representative in Murfreesboro, TN

I worked at Verizon Wireless full-time

Pros

excellent pay and benefits, and incentives

Cons

Supervisors a trained to assume that the caller, customer will have to call back and can affect your coaching for the moth with failed calls, even though the caller said you addressed everything that they needed.

Advice to ManagementAdvice

Management is great!

Recommends
Positive Outlook
Approves of CEO

2994 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    Company is amazing, job was not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Services Representative in Franklin, TN
    Former Employee - Financial Services Representative in Franklin, TN

    I worked at Verizon Wireless full-time (less than an year)

    Pros

    Great benefits

    Big bonuses

    Lots of perks and your personal cell phone bill is 50% off

    Cons

    very stressful

    high pressure to perform

    bizarre vacation/sick day process

    Advice to ManagementAdvice

    Please try and slow the pace down for employees. There is a reason the turnover rate is so high. You are pushing them too hard!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    VZW Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA

    I worked at Verizon Wireless full-time (less than an year)

    Pros

    Reduced or free device and service
    Training before starting call center job gets you ready to work the phones
    Empowerment to credit accounts as needed.
    Tools to understand account value.

    Cons

    Rotating shifts, having to bid on your shift you wanted and hoping you would get it.
    Call center stats push you to resolve calls in very short amount of average time leaving some customers likely not receiving the full support they need.

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Verizon Wireless

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