There are newer employer reviews for Verizon Wireless

 

Company is amazing, job was not

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Financial Services Representative  in  Franklin, TN
Former Employee - Financial Services Representative in Franklin, TN

I worked at Verizon Wireless full-time for less than a year

Pros

Great benefits

Big bonuses

Lots of perks and your personal cell phone bill is 50% off

Cons

very stressful

high pressure to perform

bizarre vacation/sick day process

Advice to ManagementAdvice

Please try and slow the pace down for employees. There is a reason the turnover rate is so high. You are pushing them too hard!

Recommends
Positive Outlook
Approves of CEO

2881 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    VZW Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA

    I worked at Verizon Wireless full-time for less than a year

    Pros

    Reduced or free device and service
    Training before starting call center job gets you ready to work the phones
    Empowerment to credit accounts as needed.
    Tools to understand account value.

    Cons

    Rotating shifts, having to bid on your shift you wanted and hoping you would get it.
    Call center stats push you to resolve calls in very short amount of average time leaving some customers likely not receiving the full support they need.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    I left because of the work schedule at the Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bilingual Customer Service Representative  in  Tampa, FL
    Former Employee - Bilingual Customer Service Representative in Tampa, FL

    I worked at Verizon Wireless full-time for more than a year

    Pros

    Tuition payment program is amazing. This is a great option for a working student. They pay $8000 a year on school

    Cons

    The schedules change every 6 months or so. And the hours are very random.

    Advice to ManagementAdvice

    Many of the employees felt overly judged by the supervisors when it came to little things in their calls. Others complained that the supervisors nick-picked the calls for minor errors. Bonuses are based on quality and the judging was very subjective by the supervisors.

    Recommends
    Positive Outlook
    Approves of CEO
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