There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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VZW Call Center

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Bellevue, WA
Former Employee - Customer Service Representative in Bellevue, WA

I worked at Verizon Wireless full-time (Less than a year)

Recommends
Neutral Outlook
No opinion of CEO
Recommends
Neutral Outlook
No opinion of CEO

Pros

Reduced or free device and service
Training before starting call center job gets you ready to work the phones
Empowerment to credit accounts as needed.
Tools to understand account value.

Cons

Rotating shifts, having to bid on your shift you wanted and hoping you would get it.
Call center stats push you to resolve calls in very short amount of average time leaving some customers likely not receiving the full support they need.

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  1. I left because of the work schedule at the Call Center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Tampa, FL
    Former Employee - Bilingual Customer Service Representative in Tampa, FL

    I worked at Verizon Wireless full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Tuition payment program is amazing. This is a great option for a working student. They pay $8000 a year on school

    Cons

    The schedules change every 6 months or so. And the hours are very random.

    Advice to Management

    Many of the employees felt overly judged by the supervisors when it came to little things in their calls. Others complained that the supervisors nick-picked the calls for minor errors. Bonuses are based on quality and the judging was very subjective by the supervisors.


  2. Helpful (1)

    The company has great benefits and pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Verizon Wireless full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The company is large and has a lot of potential for advancement.

    Cons

    The employee development process is flawed.

    Advice to Management

    Provide more cross departmental growth.


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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