Verizon Wireless
3.3 of 5 2,624 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

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Very aggressive sales organization and overall a tough gig

Retail Sales Representative (Current Employee)

ProsExcellent pay, most wouldn't believe how much you can make.
6% 401k match with 3% yearly bonus potential
Excellent Benefits - Blue Cross Blue Shield etc. Same benefits as a government worker
Prepaid or reimbursed tuition or both!
Tons of employee discounts
Paid travel
Verizon requires a college degree so your not normally working with morons

ConsThe customers - cell customers are less educated about what they are paying for than most other types of customers. Also helping the elderly with their Android phones and iphones is tedious and frustrating.
Extremely competitive - everyone you work with knows your pay and competes to make more
Unrealistic sales goals ($80 of accessories sold with each phone, at least a dozen other closely watched metrics
Upper management is very out of touch with what actually goes on in the stores. They have unrealistic goals and wonder why they aren't met. No one tells them the truth because you are only allowed to be positive. Upper management has head in the sand syndrome
You will work most holidays

Advice to Senior ManagementYou're killing your best reps with excessive metrics, overly aggressive sales techniques and quotas, and way too much reporting. Also, when the reps make so much more than assistant managers the ,management interacts with the reps in a weird dynamic. You guys should push for higher pay. I personally refuse to get promoted because its a pay cut.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    • Senior Management
           
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    • Disapproves of CEO

     

    It's not about the customer or the employees...it's about the MONEY!

    Retail Sales Representative (Current Employee)

    I have been working at Verizon Wireless full-time for more than 3 years


    Pros: Good pay and great benefits Cons: Overbearing and often unattainable sales goals with managers scheduling early morning meetings that serve little more purpose than forcing you to show up… Advice to Senior Management: Look out for your employees, period. No, I would not recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Hard company to compare to.

    Assistant Sales Manager (Current Employee)

    I have been working at Verizon Wireless full-time


    Pros: Security, Company Support, Benefits, Vacation and Family time, Opportunity, constant… Cons: retail hours, multiple weekends, high quotas make it hard to make extra commission, need to do your research about market share before taking a… Advice to Senior Management: do research about location, market share, be prepared to be… Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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