There are newer employer reviews for Verizon Wireless

Very aggressive sales organization and overall a tough gig

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Retail Sales Representative
Current Employee - Retail Sales Representative

I have been working at Verizon Wireless full-time (more than 3 years)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Excellent pay, most wouldn't believe how much you can make.
6% 401k match with 3% yearly bonus potential
Excellent Benefits - Blue Cross Blue Shield etc. Same benefits as a government worker
Prepaid or reimbursed tuition or both!
Tons of employee discounts
Paid travel
Verizon requires a college degree so your not normally working with morons

Cons

The customers - cell customers are less educated about what they are paying for than most other types of customers. Also helping the elderly with their Android phones and iphones is tedious and frustrating.
Extremely competitive - everyone you work with knows your pay and competes to make more
Unrealistic sales goals ($80 of accessories sold with each phone, at least a dozen other closely watched metrics
Upper management is very out of touch with what actually goes on in the stores. They have unrealistic goals and wonder why they aren't met. No one tells them the truth because you are only allowed to be positive. Upper management has head in the sand syndrome
You will work most holidays

Advice to Management

You're killing your best reps with excessive metrics, overly aggressive sales techniques and quotas, and way too much reporting. Also, when the reps make so much more than assistant managers the ,management interacts with the reps in a weird dynamic. You guys should push for higher pay. I personally refuse to get promoted because its a pay cut.

reviews filtered by
  • Any Location
  • Any Job Title
  1. Helpful (1)

    It's not about the customer or the employees...it's about the MONEY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at Verizon Wireless full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good pay and great benefits

    Cons

    Overbearing and often unattainable sales goals with managers scheduling early morning meetings that serve little more purpose than forcing you to show up for a second shift. As the retail sector's goals change they make it harder for you to make money and KEEP your job.

    Advice to Management

    Look out for your employees, period.

  2. Culture shift

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Director
    Current Employee - Associate Director

    I have been working at Verizon Wireless full-time (more than 10 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Industry leading Network
    Collective pride in the quality of the services provided
    Regarded as the premier Wireless carrier in the US
    Growth Industry

    Cons

    Shifting culture focus on top down management
    Institutionally inflexible

    Advice to Management

    Get back to the ideals which made this company great. Embrace Leadership and reduce "management" as a process.

There are newer employer reviews for Verizon Wireless

Work at Verizon Wireless? Share Your Experiences

Verizon Wireless

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.