There are newer employer reviews for Verizon Wireless

Overall rating is Good

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Specialist in Longview, TX
Former Employee - Customer Service Specialist in Longview, TX

I worked at Verizon Wireless full-time (more than 8 years)

Pros

Verizon pay scale was excellent for the area of the country. The work environment was excellent and the work schedule worked good for me. The job benefits, i.e., insurance also was good.

Cons

I found a bit of a lack of humanistic quality in the upper management. It appears that Verizon is more interested in Verizon than what makes Verizon.

Advice to ManagementAdvice

It appears that Verizon is going away from the customer service and looking for MONEY! I believe you have lost you focus....the customers made you what you are.

Recommends
Negative Outlook
No opinion of CEO
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  1. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Muskegon, MI
    Current Employee - Sales Representative in Muskegon, MI

    I have been working at Verizon Wireless full-time (less than a year)

    Pros

    Growing business that will keep growing

    Cons

    Long hours but the pay makes up for it.

    Advice to ManagementAdvice

    Work hard and you will get noticed

    Recommends
    Positive Outlook
    Approves of CEO
  2. Outstanding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Coordinator in Rochester, NY
    Current Employee - Technical Support Coordinator in Rochester, NY

    I have been working at Verizon Wireless full-time (more than a year)

    Pros

    Career progression, great networking, leadership that cares.

    This is the best job I have ever had, and the amount that this company cares about it's employees is outstanding!

    I was hired in September of 2011 as a customer service representative. I said that within a year, I will be a technical support coordinator. Within 8 months, I was a member of a team that acted as a point of contact while a supervisor was otherwise engaged. After 9 months, I was a senior representative, and within 10 months I had applied and was accepted into the technical support coordinator position.

    As long as you set a goal for yourself, this company is the best company to work for. They will assist you with any training or assistance you need in order to get to the level you wish to be at.

    Cons

    Escalated customers can be very opinionated, but a level head will get you through any situation.

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Verizon Wireless

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