Verizon Wireless Employee Review

I have been working at Verizon Wireless full-time for more than 7 years

Pros – What a happy work environment! Verizon Wireless takes excellent care of its employees. There are so many morale-building and fun activities that we engage in, both here in the center and out in the community. We live by our credo, which talks about integrity, teamwork, and being the best - not the biggest. I love that our representatives don't work off of a script and are encouraged to build a personal connection with each and every customer they speak to. I started just under 5 years ago and I've been able to progress multiple steps and gain knowledge and experience in multiple fields and departments, ultimately securing a Recruiter position, my dream since I began. It's possible to progress with hard work and proving your ability to make responsible decisions and grow through embracing feedback. We focus on metrics surrounding what our customers think about us, not just processing calls. This keeps us in check and proves that a positive attitude and a willingness to help can take you very far. Goals are realistic and are customer-centered. Overall, a wonderful place to work with fantastic benefits and a wonderful employee and customer base.

Cons – Representative schedules, early in a career, may be unfavorable, as schedule bidding is based on seniority.

Advice to Senior Management – Keep up the great work. Keep taking feedback from customers and employees to keep improving and busting bureaucracy.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company