There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

Great experience and learned a lot

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Customer Service Representative in Lincoln, NE
Former Employee - Customer Service Representative in Lincoln, NE
Recommends
Neutral Outlook
No opinion of CEO

I worked at Verizon Wireless full-time (More than 3 years)

Pros

Bonuses and incentives, great insurance/benefits, great teamwork environment, many managers who care and are helpful and supportive. Flexibility and able to make decisions and the power to handle a wide variety of situations ALTHOUGH this changed about the time I left the company.

Cons

Extremely stressful frequently with angry customers calling in with complaints. Customers who get angry about things beyond our control or want specials or programs that we can't provide. Frequent need for de-escalation techniques. Being told one thing by one person/supervisor and the opposite from another. The company needs to encourage more transparency about billing and services starting with store reps and salespeople.

Advice to Management

More consistency with policies so there is less confusion for reps trying to handle calls/customers.

Other Employee Reviews for Verizon Wireless

  1. Great company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Fairfax, VA
    Current Employee - Sales Representative in Fairfax, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Verizon Wireless full-time (More than a year)

    Pros

    Excellent benefits, excellent work/life balance, great pay

    Cons

    alot of metrics to focus on as a sales rep


  2. Helpful (1)

    Horrible Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Irvine, CA
    Former Employee - Consultant in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Verizon Wireless full-time (More than 10 years)

    Pros

    The benefits are very good.

    Cons

    The job is not a secure one. Many people will buy a home, and at anytime they will close an entire department, or move them to another state. When I first worked there there was room for advancement, but over the last few years it became a who you know situation. If you didn't know the hiring manager, or a friend of theirs, then you would not get hired.

    Advice to Management

    Hire the best people for the position, not your friends.


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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