Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com
There are newer employer reviews for Verizon Wireless

 

Great experience and learned a lot

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Lincoln, NE
Former Employee - Customer Service Representative in Lincoln, NE

I worked at Verizon Wireless full-time (more than 3 years)

Pros

Bonuses and incentives, great insurance/benefits, great teamwork environment, many managers who care and are helpful and supportive. Flexibility and able to make decisions and the power to handle a wide variety of situations ALTHOUGH this changed about the time I left the company.

Cons

Extremely stressful frequently with angry customers calling in with complaints. Customers who get angry about things beyond our control or want specials or programs that we can't provide. Frequent need for de-escalation techniques. Being told one thing by one person/supervisor and the opposite from another. The company needs to encourage more transparency about billing and services starting with store reps and salespeople.

Advice to ManagementAdvice

More consistency with policies so there is less confusion for reps trying to handle calls/customers.

Recommends
Neutral Outlook
No opinion of CEO

3157 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1. 1 person found this helpful  

    Great place to work fulltime

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative in Harrisburg, PA
    Current Employee - Retail Sales Representative in Harrisburg, PA

    I have been working at Verizon Wireless full-time (more than 3 years)

    Pros

    Benefits, Pay, 401k, Tuition assistance

    Cons

    Retail Hours, Time away from family

    Advice to ManagementAdvice

    Revise Schedule

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Fairfax, VA
    Current Employee - Sales Representative in Fairfax, VA

    I have been working at Verizon Wireless full-time (more than an year)

    Pros

    Excellent benefits, excellent work/life balance, great pay

    Cons

    alot of metrics to focus on as a sales rep

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Verizon Wireless

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