Verizon Wireless

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2715 Employee Reviews (View Most Recent)

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  • Culture & Values
  • Work/Life Balance
  • Senior Management
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Great experience and learned a lot

Customer Service Representative (Former Employee) Lincoln, NE

ProsBonuses and incentives, great insurance/benefits, great teamwork environment, many managers who care and are helpful and supportive. Flexibility and able to make decisions and the power to handle a wide variety of situations ALTHOUGH this changed about the time I left the company.

ConsExtremely stressful frequently with angry customers calling in with complaints. Customers who get angry about things beyond our control or want specials or programs that we can't provide. Frequent need for de-escalation techniques. Being told one thing by one person/supervisor and the opposite from another. The company needs to encourage more transparency about billing and services starting with store reps and salespeople.

Advice to Senior ManagementMore consistency with policies so there is less confusion for reps trying to handle calls/customers.

Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Great place to work fulltime

    Retail Sales Representative (Current Employee) Harrisburg, PA

    I have been working at Verizon Wireless full-time for more than 3 years

    Pros: Benefits, Pay, 401k, Tuition assistance Cons: Retail Hours, Time away from family Advice to Senior Management: Revise Schedule Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great company to work for

    Sales Representative (Current Employee) Fairfax, VA

    I have been working at Verizon Wireless full-time for more than a year

    Pros: Excellent benefits, excellent work/life balance, great pay Cons: alot of metrics to focus on as a sales rep Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More

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