Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com
There are newer employer reviews for Verizon Wireless

 

Great company, horrible job and horrible leaders

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Senior Customer Service Representative in Charlotte, NC
Current Employee - Senior Customer Service Representative in Charlotte, NC

I have been working at Verizon Wireless full-time (more than 3 years)

Pros

Decent pay, great benefits, a lot of paid time off

Cons

Very poor leadership that creates a hostile work environment, very little support while on the calls, leaders expect you to be perfect on every call, but are very un-supportive if you need help, very high stress

Advice to ManagementAdvice

Higher better leaders, listen to your employees

Doesn't Recommend
Negative Outlook
Disapproves of CEO

3242 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1. 1 person found this helpful  

    Not good if you are a developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Consultant in Tampa, FL
    Former Employee - Consultant in Tampa, FL

    I worked at Verizon Wireless as a contractor (less than an year)

    Pros

    Good if you want to hide behind offshore teams or for support/managerial techies

    Cons

    poor work, personal life balance.

  2.  

    Good benefits, but a very hard place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in West Valley City, UT
    Former Employee - Senior Customer Service Representative in West Valley City, UT

    I worked at Verizon Wireless full-time (more than an year)

    Pros

    Pay is competitive for the area
    Good health and dental insurance
    401k
    50% off of Verizon bill

    Cons

    Only cares about the numbers and policy
    Does not care about customers or employees
    Management will make your life as stressful as they can in order to improve their stats
    The majority of supervisors try to make you stick it to the customer in order to improve stats.

    Advice to ManagementAdvice

    Reward employees for good genuinely caring about the customers and trying to do what is best for the company, not just for making sales and avoiding credits and disconnects. The first year I worked for Verizon I loved it and maintained an overall leading PA. Then Verizon as a company started to continuously chang the corporate policy in favor of the company and consistently made it harder and harder for both employees and customers. It got to the point where I felt like I could no longer be an advocate for the customer and there were very few advancement opportunities available.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Verizon Wireless

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