There are newer employer reviews for Verizon Wireless

Great company difficult customers

Current Employee - Retail Sales Representative in Bel Air, MD
Current Employee - Retail Sales Representative in Bel Air, MD

I have been working at Verizon Wireless full-time (more than a year)

Pros

Money is good, benefits great, hours are flexible

Cons

work is a grind being in retail and customers expecting everything

Advice to ManagementAdvice

Maintain quotas

reviews filtered by
  • Any Location
  • Any Job Title
  1. Great experience and learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lincoln, NE
    Former Employee - Customer Service Representative in Lincoln, NE

    I worked at Verizon Wireless full-time (more than 3 years)

    Pros

    Bonuses and incentives, great insurance/benefits, great teamwork environment, many managers who care and are helpful and supportive. Flexibility and able to make decisions and the power to handle a wide variety of situations ALTHOUGH this changed about the time I left the company.

    Cons

    Extremely stressful frequently with angry customers calling in with complaints. Customers who get angry about things beyond our control or want specials or programs that we can't provide. Frequent need for de-escalation techniques. Being told one thing by one person/supervisor and the opposite from another. The company needs to encourage more transparency about billing and services starting with store reps and salespeople.

    Advice to ManagementAdvice

    More consistency with policies so there is less confusion for reps trying to handle calls/customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in Fairfax, VA
    Current Employee - Sales Representative in Fairfax, VA

    I have been working at Verizon Wireless full-time (more than a year)

    Pros

    Excellent benefits, excellent work/life balance, great pay

    Cons

    alot of metrics to focus on as a sales rep

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Verizon Wireless

Work at Verizon Wireless? Share Your Experiences

Verizon Wireless

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.