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An eye opener

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative  in  Huntsville, AL
Former Employee - Customer Service Representative in Huntsville, AL

I worked at Verizon Wireless full-time for less than a year

Pros

Great leadership, great training, great facilities, great benefits. The onsite gym and trainers! The great food.

Cons

Shifts were not conducive to family life. The job is stressful. Employees are constantly training to for different things in between calls making it difficult to grasp information thoroughly. The food....there's always eating going on somewhere in the building.

Advice to ManagementAdvice

None

Recommends
Neutral Outlook
Approves of CEO

Other Reviews for Verizon Wireless

  1.  

    Great experience and learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Lincoln, NE
    Former Employee - Customer Service Representative in Lincoln, NE

    I worked at Verizon Wireless full-time for more than 3 years

    Pros

    Bonuses and incentives, great insurance/benefits, great teamwork environment, many managers who care and are helpful and supportive. Flexibility and able to make decisions and the power to handle a wide variety of situations ALTHOUGH this changed about the time I left the company.

    Cons

    Extremely stressful frequently with angry customers calling in with complaints. Customers who get angry about things beyond our control or want specials or programs that we can't provide. Frequent need for de-escalation techniques. Being told one thing by one person/supervisor and the opposite from another. The company needs to encourage more transparency about billing and services starting with store reps and salespeople.

    Advice to ManagementAdvice

    More consistency with policies so there is less confusion for reps trying to handle calls/customers.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative  in  Fairfax, VA
    Current Employee - Sales Representative in Fairfax, VA

    I have been working at Verizon Wireless full-time for more than a year

    Pros

    Excellent benefits, excellent work/life balance, great pay

    Cons

    alot of metrics to focus on as a sales rep

    Recommends
    Positive Outlook
    Approves of CEO
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