Verizon Wireless
3.3 of 5 2,624 reviews
www.verizonwireless.com Basking Ridge, NJ 5000+ Employees

2624 Employee Reviews (View Most Recent)

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This company really take care of their employees

Customer Service Representative (Current Employee)
West Valley City, UT

ProsProfessional environment
Great Benefits
Good leadership
Yearly bonuses and raises
Career advancement
Awesome Pay

Conssome of the things management expects of employees is ridiculous
they want you to say more and more to the customers but take more calls have lower stats they want perfection

Advice to Senior ManagementManagement should put themselves on the phones for a bit. Maybe then they can set some more realistic goals for metrics. Sometimes you cannot keep customers on the phone and fix their problem. I don't know how many times I would have the help the customer but they had to go. Their bill was a mess or something and I would have to ruin my stats and get into trouble all just because I was going above and beyond for a customer. Decide one or the other you either want to provide great customer service or you want to take calls and fast as possible. Also quite coming up with more and more fees to charge customers it just makes them unhappy to say the least.

Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    1 person found this helpful  

    Thin glass ceilings

    Store Manager (Former Employee)
    Peoria, IL

    I worked at Verizon Wireless full-time for more than 3 years


    Pros: Good benefits. Hundreds of locations. Average pay for all sales, customer service,… Cons: You are a asset of the company rather than an asset to the company. Ridiculous quotas and low commissions with full charge-backs. You… Advice to Senior Management: Pay people better and quit changing quotas every single month. Give people… Yes, I would recommend this company to a friend More
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
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    1 person found this helpful  

    A recession proof job.

    Marketing Manager (Current Employee)
    Basking Ridge, NJ

    I have been working at Verizon Wireless full-time for more than 5 years


    Pros: Great pay. Great bonus! Great benefits! Cons: Very political. A lot of secrets. Advice to Senior Management: Reward good work. Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company… More
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