Verizon Wireless

www.verizonwireless.com
There are newer employer reviews for Verizon Wireless

 

Best Company Ever Worked For

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Lincoln, NE
Current Employee - Customer Service Representative in Lincoln, NE

I have been working at Verizon Wireless full-time (less than an year)

Pros

Company takes care of you. Great benefits and training and support system.

Cons

Call center. Tough being on a phone for 8 hours a day.

Advice to ManagementAdvice

Break up the monotony of being on the phone all day. Offer more opportunities to do work off the phones.

Recommends
Positive Outlook
Approves of CEO

3374 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    This company really take care of their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in West Valley City, UT
    Current Employee - Customer Service Representative in West Valley City, UT

    I have been working at Verizon Wireless full-time (more than 8 years)

    Pros

    Professional environment
    Great Benefits
    Good leadership
    Yearly bonuses and raises
    Career advancement
    Awesome Pay

    Cons

    some of the things management expects of employees is ridiculous
    they want you to say more and more to the customers but take more calls have lower stats they want perfection

    Advice to ManagementAdvice

    Management should put themselves on the phones for a bit. Maybe then they can set some more realistic goals for metrics. Sometimes you cannot keep customers on the phone and fix their problem. I don't know how many times I would have the help the customer but they had to go. Their bill was a mess or something and I would have to ruin my stats and get into trouble all just because I was going above and beyond for a customer. Decide one or the other you either want to provide great customer service or you want to take calls and fast as possible. Also quite coming up with more and more fees to charge customers it just makes them unhappy to say the least.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Horrible company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Little Rock, AR
    Former Employee - Tech Support in Little Rock, AR

    I worked at Verizon Wireless (more than 3 years)

    Pros

    The only pros of this job was a pay check.

    Cons

    Everything about this job sucked. To the pressure to sell to customers, to lying to customers. I could go on for days, but I'll just say this was the worst 4 years of my life.

    Advice to ManagementAdvice

    Be more approachable and practice what you preach.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
There are newer employer reviews for Verizon Wireless

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