2826 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Best Job I've Had

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Albuquerque, NM
Current Employee - Customer Service Representative in Albuquerque, NM

I have been working at Verizon Wireless full-time for more than 3 years

Pros

It's a fun environment and your supervisors are very willing to work with you. The pay ranks up there with college graduate starting salaries. I think this is one of those companies that honestly wants you to move up and will help you help you reach your full potential. I have been very happy working here.

Cons

As long as you have thick skin and can handle tough customers you will be okay. I hate being yelled at by customers but accept it as part of my job title.

Advice to ManagementAdvice

I think there are some inconsistencies regarding customers that are difficult and by difficult I mean extremely verbally abusive. I think it would be nice to have some kind of training set aside to advise us how to handle these situations. Also from what I understand we are a company that promotes integrity so I think if something is notated in a customer's account ie. early upgrade it should be mandatory that we process it instead of "emailing employee" that notated it, I think this creates a negative customer experience.

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Verizon Wireless

  1.  

    Great place to work if you dont mind a high level of stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Support Representative  in  Rochester, NY
    Former Employee - Technical Support Representative in Rochester, NY

    I worked at Verizon Wireless full-time for more than 10 years

    Pros

    good pay
     good yearly bonus
    fun environment
    good coworkers
    great gym
    great cafeteria reasonalbly priced food
    decent training programs
    clean restrooms

    Cons

    micro managed
    unreasonable expectations
    stress
    the bar is rasied so high every year some won't make the jump
    unreasonable rating system on customer surveys

    Advice to ManagementAdvice

    stop stressing people out with unreasonable expectations

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Great Company, particular job not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Telesales  in  Orangeburg, NY
    Current Employee - Business Telesales in Orangeburg, NY

    I have been working at Verizon Wireless full-time for more than 8 years

    Pros

    Good pay, benefits and room for advancement. Good job for college grads, but if looking for career sales at VZW is not the place

    Cons

    Can be stressful managing quota and meeting some of the ridiculous requirements management imposes.

    Recommends
    Neutral Outlook
    Approves of CEO
There are newer employer reviews for Verizon Wireless.

Worked for Verizon Wireless? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.