There are newer employer reviews for Verizon Wireless

 

Best Job I've Had

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative  in  Albuquerque, NM
Current Employee - Customer Service Representative in Albuquerque, NM

I have been working at Verizon Wireless full-time for more than 3 years

Pros

It's a fun environment and your supervisors are very willing to work with you. The pay ranks up there with college graduate starting salaries. I think this is one of those companies that honestly wants you to move up and will help you help you reach your full potential. I have been very happy working here.

Cons

As long as you have thick skin and can handle tough customers you will be okay. I hate being yelled at by customers but accept it as part of my job title.

Advice to ManagementAdvice

I think there are some inconsistencies regarding customers that are difficult and by difficult I mean extremely verbally abusive. I think it would be nice to have some kind of training set aside to advise us how to handle these situations. Also from what I understand we are a company that promotes integrity so I think if something is notated in a customer's account ie. early upgrade it should be mandatory that we process it instead of "emailing employee" that notated it, I think this creates a negative customer experience.

Recommends
Positive Outlook
Approves of CEO

2883 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1.  

    Good Company, Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support  in  Phoenix, AZ
    Current Employee - Tech Support in Phoenix, AZ

    I have been working at Verizon Wireless full-time for more than 3 years

    Pros

    The company its self is great to wrok for. You get great benefits, and they work with you on your schedule if you have a family

    Cons

    They like to Micro Manage

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great culture and great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA

    I worked at Verizon Wireless full-time for more than 3 years

    Pros

    The environment was always great. Co workers are close and even though it was a big company everyone felt like an extended family. Compensation was above market average.

    Cons

    It was very difficult to move up in the company. It was based on a lot of favoritism rather than skill and qualification.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
There are newer employer reviews for Verizon Wireless

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