2822 Employee Reviews (View Most Recent)

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Nice

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Call Center Supervisor  in  Alpharetta, GA
Current Employee - Call Center Supervisor in Alpharetta, GA

I have been working at Verizon Wireless full-time for more than 10 years

Pros

Great benefits package, fast-paced, employee-friendly

Cons

The drive to work is too far. Gas was a lot cheaper when I started working there.

Advice to ManagementAdvice

Keep focus on the employees

Recommends
Positive Outlook
Approves of CEO

Other Reviews for Verizon Wireless

  1.  

    Assistant Store Manger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Irvine, CA
    Former Employee - Assistant Store Manager in Irvine, CA

    I worked at Verizon Wireless full-time for more than 5 years

    Pros

    salary, new technology, co-workers,bonus structure

    Cons

    holiday retail hrs,upper micro management ,always attached to work by sms messaging as per district manager,punitive early morning management meetings per district manager

    Advice to ManagementAdvice

    establish an arbitration process for employee grievances. the existing system in place doesnt address or resolve specific issues due to its openess to other employees that may not be affected by the issue at hand

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Strong & Progressive Culture and Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive
    Current Employee - Business Account Executive

    I have been working at Verizon Wireless full-time for more than a year

    Pros

    Great benefits, progressive company with room for career growth. Competitive salary and bonus structure. Change is constant, which makes for a dynamic work environment.

    Cons

    Very long training cycle. Training is 4 weeks (travel required), and this is difficult for anyone with a family, animals etc. Business reps battle retail for business leads and activations (no dual compensation for activations).

    Advice to ManagementAdvice

    Include a dual compensation for business leads from retail. Not a split commission - business reps should be fully compensated and retail should receive a bonus. Business reps are required to support the customer after the sale, including the NPS score. Retail is not equipped to handle businesses, but they try not to send leads because they will lose the sale.

    Recommends
    Positive Outlook
    Approves of CEO
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