There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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Overall a decent company.

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Representative in Fort Myers, FL
Current Employee - Sales Representative in Fort Myers, FL

I have been working at Verizon Wireless full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

They really take care of their own. Benefits are great, pay is good.

Cons

"Results driven company" so your boss may be a great sales person, but a terrible manager of people.

Advice to Management

Maybe promote intelligence rather cold blooded sellers.

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  1. Rigid,corporate cubicle environment,with non stop calls & rigid metrics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Services Representative
    Former Employee - Financial Services Representative

    I worked at Verizon Wireless full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Excellent medical benefits, upper level leadership will listen to your ideas. Direct supervisors will attempt to placate you. You are judged by your performance not your college degree. Results count, status and degress don't which is fair. Some of the supervisors are great and willing to coach you to do your best, some often act like you are burden. A supervisor's job is to coach and supervise not try to avoid working.

    Cons

    Because of AHT average handling time, calls per hour metrics it is not possible to go to the bathroom without lowering your score. Many customers will swear and abuse you verbally but that is just part of the job. I do not take it personally. You can't move out of your cubible and must take breaks and lunch exactly as scheduled.Often supervisor are selected based on how they interview vs. how well they manage. Usually the people that would be the best supervisors do not apply. Often the most arrogant people apply. It is difficult to provide quality customer service with a timer on your computer.

    Advice to Management

    Higher some humble quiet supervisors that are not constantly talking about themselves.


  2. Retail assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Everett, WA
    Former Employee - Assistant Manager in Everett, WA

    I worked at Verizon Wireless full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The company has great benefits and a decent salary range.

    Cons

    Corporate politics that disable you from doing your job and being innovative

    Advice to Management

    Take more risks to better customer experience


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

See Most Recent

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