2822 Employee Reviews (View Most Recent)

Sort: Rating Date

 

Changing Company, No Leadership, Lack of Direction

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Major Account Manager
Current Employee - Major Account Manager

I have been working at Verizon Wireless full-time for more than 3 years

Pros

Good Benifits. nice salary. Have dedicated employees who love their jobs and are dedicated to what they do everyday to offer excellent customer service. Verizon has a great network as well.

Cons

The leadership is not firm. Verizon does not advance people of diverse backgroud in regards to gender and race. Also it does not operate from a corporate structure, it allows the regions to operate seperately which can be a good or bad thing.

At this point Verizon has a goal, but no vision. It is pulling its sales reps in 100 different areas with no direction. It is expection us to grow the business at 30-40% to keep up with stock holders which is not otainable. The goals are not based around the customer any more but the money. It has changed a lot since I was hired and not in a positive way!

Advice to ManagementAdvice

Actually listen to your employees without punishing them for their feedback and stop putting out these HR feedback forms only wanting to hear positive feedback and ask for the truth for once.

Advance women and minorities in ALL area's not just the northeast and actually have HR protect the employee and not just the company and management.

Set goals that are obtainable for true growth and not stock holders.

Allow relationships with employees and customers to mean something. What we do every day is more than what can be seen than on a spreadsheet, manage your company from corporate not the regional level.

I wish you could do the show "Undercover Boss" so you would know how your employees "really" feel.

Doesn't Recommend
Negative Outlook
No opinion of CEO

Other Reviews for Verizon Wireless

  1.  

    Really depends.........

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative
    Former Employee - Retail Sales Representative

    I worked at Verizon Wireless full-time for more than a year

    Pros

    Pretty good pay with overtime paid and commissions, even though commissions are taxed pretty high . Half off cell phone bill. Vacation and sick days from day one. Coworkers made the place more enjoyable.

    Cons

    Hours can suck if you're not used to working weekends, especially as weekends are the busiest in retail. Customers can be horrible. Couldn't tell you how many names I was called or belittled by pieces of trash. Extremely micromanaged, management watches you like a hawk.

    Advice to ManagementAdvice

    Store managers do what they have to do to hit their numbers, so I won't really knock on them to not micromanage so much. Upper level management should be more involved in the day to day operations of retail stores and then they may understand how hard the store managers work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Great benefits ... unrealistic expectations and poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Supervisor  in  Houston, TX
    Former Employee - Call Center Supervisor in Houston, TX

    I worked at Verizon Wireless full-time for more than 10 years

    Pros

    Great pay, great benefits, tuition reimbursement.

    Cons

    Poor response to underlying issues reported by technical support and business channels. Goals are difficult to acheive with integrity and honesty.

    Advice to ManagementAdvice

    Shift focus from quantity to quality in all aspects.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
There are newer employer reviews for Verizon Wireless.

Worked for Verizon Wireless? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.