Verizon Wireless

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4 people found this helpful  

Room for advancement but be ready for micromanagement

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Supervisor of Technical Support  in  Charleston, SC
Former Employee - Supervisor of Technical Support in Charleston, SC

Pros

Great benefits and pay, by far the best brand in the market.

Cons

Any and every stat is tracked in the call center environment. It begins to feel like you are always doing something wrong. This doesn't change even up into management. As a supervisor you get treated the same but now it's from someone higher up the food chain.

Company has really lost their customer focus. It used to be about credo and culture, now it's all about the bottom line.

Advice to ManagementAdvice

Stop looking at numbers all the time. Go back to being centered on your customers and doing right by them. The bottom line will grow.

Recommends
Neutral Outlook
Disapproves of CEO

Other reviews for Verizon Wireless

  1.  

    "Change Engergizes Us" or does it just cause us to find a new way to try to make the same money

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative
    Former Employee - Retail Sales Representative

    Pros

    The pros for this company were small, the amount of vacation time and how fast is accrued, the fact that there was separate sick pay, other health benefits and etc. And the career opportunities were endless if you were willing to drink down whatever it was they told you with no questions.

    Cons

    They claim that training is their strong point, but they spend far too much time trying to teach you how to get the most amount of money out of a customer without sounding like you are trying to do that instead of teaching you how to trouble shoot, or use the system when this is actually 90% of your job. They continue to change the markers for commission and for performance and there is no time in between to adjust your selling technique. These markers affect the way that you make money at the company and they changed about once every two month in the two years that I worked there, this was the only thing that was consistent. Managers are promoted without the necessary employee management skills, and there is no accountability of the management staff, they just point the finger lower at those that are customer facing and on the front line. The customer is always the one believed, their employees are never given the benefit of the doubt. And you are expected to take a large amount of verbal abuse from customer's while continuing to apologize to them.

    Advice to ManagementAdvice

    Be consistent, and provide actual training to your employees before throwing them on the floor to be eaten alive by angry customer's because they do not know the secret to fixing the devices they are supposed to be experts at. And make numbers more consistent and if there is going to be a change, you need to have a ramp up time, before holding employees accountable to new measures.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2.  

    Tech support coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Coordinator I  in  El Paso, TX
    Former Employee - Tech Support Coordinator I in El Paso, TX

    Pros

    Great pay, excellent benefits, 401k, tuition reimbursement and yearly short term incentive ranging from 2k to 6k depending on your yearly review ranking.

    Cons

    Call center environment enough said and micro management.

    Advice to ManagementAdvice

    Stop trying to make people work like robots individuals do better if they choose their goals.

    Recommends
    Positive Outlook
    Approves of CEO
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