There are newer employer reviews for Verizon Wireless

Not a bad start to the working field, or if you're a college student too

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Current Employee - Customer Service Representative in Bellevue, WA
Current Employee - Customer Service Representative in Bellevue, WA

I have been working at Verizon Wireless full-time (more than a year)

Recommends
Neutral Outlook
Recommends
Neutral Outlook

Pros

Good 8 week training program. Good culture with people who are respectful and fun. The 8 week long training program had their fun times along with your class mates. Tuition assistance. When I worked there, 4k for part timers and 8k for full timers.

Cons

I guess taking calls back to back and get somewhat stressful, and some of the calls are distressed customers who aren't happy about their bills. But as long as you don't take it personally and have a good mindset, should be fine.

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  1. Sr. Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Murfreesboro, TN
    Former Employee - Senior Customer Service Representative in Murfreesboro, TN

    I worked at Verizon Wireless full-time (more than 5 years)

    Recommends
    Recommends

    Pros

    Good working environment , easy to move up

    Cons

    Hard to get time off, quality scoring is sometimes unfair

  2. Helpful (1)

    I Hope You Run On Oil....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Representative in Tacoma, WA
    Former Employee - Retail Sales Representative in Tacoma, WA

    I worked at Verizon Wireless full-time (more than 3 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Honestly, it's not a difficult job. There are almost unlimited resources to use when dealing with something. The pay is above average for most. Very high 401k match, and above average benefits. Most locations have decent co-worker cohesion. Great personal and vacation time offered.

    Cons

    This job is mentally draining. Verizon has created horrible customers by giving them everything in the past, and taking those things away one by one. It's not possible to have a good experience when the typical customer comes in to a location every 12-18 months and everything is completely changed and they are thrown into it. Verizon used to be a great place to work, but now they want employees to sell only one way, and have no style or preference. The entire process is extremely robotic and enthusiasm has become all but devoid from it. The compensation changes all the time and is rolled out to seem lucrative but is just gouging it customers and employees in one way or another. After its partnership with Comcast/Xfinity, you are constantly pushed to sell their products and is the number one thing they want sold to customers, more so than anything Verizon offers.
    This job also forces the highest money makers to stay in sales and promotes the mediocre or bad sales people. It's frustrating to have people who were never good at selling anything suddenly become your supervisor, and telling you how. If you are good at selling, this job will go nowhere quickly. You will be told there are lots of opportunities, and lots of carrots dangling in front of your face. Management is lazy and selfish. Answers will be extremely corporate sounding, rarely sincere and even less follow-through. The morale is usually very low to moderate no matter which store you work at. Work-life balance is almost non-existent and employees are in a constant state of being "burnt-out". This is due to horrible and lazy scheduling. Lots of politics, and favoritism. Praise is but a rarity and if you do certain things well, you will just be told what you aren't doing well at. Strengths and weaknesses are not discovered yet a certain outcome is always expected.

    Advice to Management

    Talk is cheap. Lead with example and use more praise/positive reinforcement to increase overall morale and ultimately sales results. Show you are genuinely concerned with employees thoughts and questions and make the steps to show you are actually doing something about it. Promote more talented individuals and allow them to coach and develop more rather than stand around acting too busy.

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