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1 person found this helpful  

Vzw was like being paid to get punched in the face every day. Sometimes it was worth it and sometimes not

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Manager  in  Baltimore, MD
Former Employee - Manager in Baltimore, MD

I worked at Verizon Wireless full-time for more than 5 years

Pros

Good benefits and decent money, paid holidays & time off, lots of room for advancement

Cons

Not a ton of support & understanding. You were definitely a number in corporate world. Managers were instructed constantly on acting politically correct & caring but most were bad actors. You were moved to any location within 50 miles on a whim. Lot of unnecessary and time consuming "checking" and initiating.

Advice to ManagementAdvice

When ur employees are struggling or expected to do too much, fight for them...... Corporate management, listen to your managers..... Most of you have ur degrees in running companies but don't understand what it's like to work in a store

Recommends
Positive Outlook
No opinion of CEO

Other Reviews for Verizon Wireless

  1. 1 person found this helpful  

    Verizon Wireless helped to create my foundation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service  in  Houston, TX
    Former Employee - Customer Service in Houston, TX

    I worked at Verizon Wireless full-time for more than 10 years

    Pros

    Great benefits package, opportunity for advancement and thorough training on products and services. They offer monetary assistance to attend college.

    Cons

    Downsizing occurs often across the company. Outsourcing is growing and they are taking advantage of it. Learn as much as possible to make yourself more marketable.

    Advice to ManagementAdvice

    Improve cross developmental training to allow opportunities to work in other departments.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Horrible, Horrible, Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Dublin, OH
    Former Employee - Customer Service Representative in Dublin, OH

    I worked at Verizon Wireless full-time for less than a year

    Pros

    Discount on Wireless service, some decent training, and access to new devices were the best things about working for VZW.

    Cons

    Customer service culture promotes lying to the customer. Honesty and integrity were less important in review/performance metrics than perceived friendliness to the customer. Upselling equipment to irate customers, Really????

    Advice to ManagementAdvice

    Change.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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