Verizon Wireless

www.verizonwireless.com
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1 person found this helpful  

Human Resources, not the CEO is running Verizon Wireless

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Career Opportunities
Former Employee - Store Manager
Former Employee - Store Manager

I worked at Verizon Wireless

Pros

The pay and benefits are wireless industry leading. There is room for lateral job changes and a great relocation package if promoted.

Cons

There is absolutely zero alignment with director or above leadership with human resource consultants. Human resource consultants work in "clicks" all across the country. They discriminate against potential employees and "cherry pick" resumes and applications for positions. HR policies are interpreted differently in each region. It is pathetic that the United States job market is being controlled by a bunch of bitter HR representatives. No wonder our unemployment rate is as high as it is. HR representatives should be laid off just as much as front line employees however this is not the case. District managers work with directors to "manage out" employees by assigning them to "no win" situations and document everything. At Verizon Wireless, you are ONLY as good as the store you are assigned to. If you take the top store managers and put them in the lowest performing stores, they will become the lowest performing managers no matter what changes they implement. The pushback is actually from upper management because Verizon Wireless doesn't promote change, they just say they do and in reality flip employees constantly. If you don't believe me, ask any store manager how long they have been at their current store? Chances are they are stuck because if they even mention that they want another opportunity or seek promotions, they will be discarded as "risk" employees who aren't dedicated to their current position and WILL be in most cases managed out.

Advice to ManagementAdvice

When an employee is leading for several years with the company and put in a NO WIN situation and tries to save their career, they are managed out. This was the same practice of several retail companies including Circuit City. Look where they are now... I look forward to celebrating AT&T's continued performance as VZW replaces their employees with Alltel representatives and destroys the long lived culture that Denny Strigl created.

Doesn't Recommend
Disapproves of CEO

3390 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1. 1 person found this helpful  

    VZW, Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager

    I have been working at Verizon Wireless

    Pros

    The job itself is not to bad, your middle of the management road so you get to miss alot of the heavy Corporate BS, however are still held responsible for many in store issues. Overall a good position and you can gain a lot of experience.

    Cons

    Levels of micro managing have increased greatly over the years, it becomes increasingly difficult to do your job, most of your time is spent filling in forms and checking a lot of boxes verifying your reps did an activity someone with a much larger salary feels is important.

    Advice to ManagementAdvice

    Let people in the stores do what they do, let us sell our products and services, not file forms and micromanage our sales people to the point of robots.

    Recommends
    Approves of CEO
  2. 1 person found this helpful  

    Very unfair place to work...can't have a personal life.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at Verizon Wireless

    Pros

    Benefits are great
    The pay is very good compared to other retail positions

    Cons

    Can't have a personal life....don't get out of work until 10:30pm alot of the time
    Unfair ways we are judged as sales reps. They want us to be like car sales men and I refuse to do that. I believe in giving the customer what they need and want.
    Company has gotten very greedy. They care much much much more about an "audit hit" then satisfying the customer!!!!

    Advice to ManagementAdvice

    Too much to say

    Doesn't Recommend
    Disapproves of CEO
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