There are newer employer reviews for Verizon Wireless

Encouraging

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Houston, TX
Former Employee - Customer Service Representative in Houston, TX

I worked at Verizon Wireless full-time (more than 5 years)

Pros

Verizon compensates they're employees well. Employees are adequately trained

Cons

Moving from one department of the company to another it can be difficult as you're at the mercy and limitations of those above you.

Politics can be a major part of career advancement

Some employees were over-qualified for their position and when wanting to move to a position that better suited they're expertise, it became more about how the employee interviewed and did not include enough discussion with that employees supervisor recommendation for the job or actual relevant work performance/ knowledge

Advice to ManagementAdvice

Create better career advancement policies and better review of hiring decisions

Recommends
Neutral Outlook
Approves of CEO
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  1. Verizon Wireless is a top-notch company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Denver, CO
    Former Employee - Senior Customer Service Representative in Denver, CO

    I worked at Verizon Wireless full-time (more than 8 years)

    Pros

    Fair in conducting one on one reviews and promtions

    Cons

    The more you did the more they expected

    Advice to ManagementAdvice

    Stop the bullying!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2. 3 people found this helpful

    Retail Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reatil Sales Representative in Seattle, WA
    Former Employee - Reatil Sales Representative in Seattle, WA

    I worked at Verizon Wireless full-time (more than a year)

    Pros

    The pay can be very good. Good salary (hourly wage) not including commissions. Great benefits from day of start.

    Cons

    Verizon states they want a good work / family relationship, unless you work in a retail store. They always expect you to work overtime. You work horrible hours that make family life not possible. The work schedule is 9:30-7pm or 8pm or 11am - 10pm. You wind up working all day long. You are not normally scheduled for a 8 hour shift, and your days off are never the same. They schedule you for 40 hours, but you will always work overtime, which they are happy to pay. If there is a new release of a device, and you are scheduled to work the closing shift, they want you to work from open to close or consider you a non-team player. The management in the stores will micro-manage you to death, they will speak with you after every customer. The senior management starting with district managers and up in charge of retail have no clue how hard it is to meet their expectations. You are not just selling cell phones, you are pushing all wireless services and now cable services to every customer. They expect you to sell items and services customers do not need, just to make sure you meet you quota (sales goals). The company loves to make sure all know how well or bad you are doing with in your store. It is all about numbers and pushing products. Very unethical position. Senior management has no clue what it is like to work retail, just get the sales no matter what it takes. Everyday you are reminded of your sales and during the day. Sales Reps. will steal customers just because they can and management cares not. If you are big producer, management looks to other way with regards to policy and procedure. Huge turnover, and management does not care.

    Advice to ManagementAdvice

    Try to work with your front line retail staff to create a better environment. Stop the micro-management. Stop making sales robots.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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