Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com
There are newer employer reviews for Verizon Wireless

 

Encouraging

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Houston, TX
Former Employee - Customer Service Representative in Houston, TX

I worked at Verizon Wireless full-time (more than 5 years)

Pros

Verizon compensates they're employees well. Employees are adequately trained

Cons

Moving from one department of the company to another it can be difficult as you're at the mercy and limitations of those above you.

Politics can be a major part of career advancement

Some employees were over-qualified for their position and when wanting to move to a position that better suited they're expertise, it became more about how the employee interviewed and did not include enough discussion with that employees supervisor recommendation for the job or actual relevant work performance/ knowledge

Advice to ManagementAdvice

Create better career advancement policies and better review of hiring decisions

Recommends
Neutral Outlook
Approves of CEO

3157 Other Employee Reviews for Verizon Wireless (View Most Recent)

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  1. 1 person found this helpful  

    6 Years Of Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Representative
    Current Employee - Retail Sales Representative

    I have been working at Verizon Wireless full-time (more than 5 years)

    Pros

    -Pay Potential
    -Great Insurance
    -Great vacation/401k etc
    -Best network

    Cons

    -Verizon is quickly moving downhill in the eyes of its retail employees. They constantly are changing the commission structure and making goals very high. They are trying to flush out the tenured reps that make a lot and replace them with people fresh out of college that will settle for a much smaller pay check.
    -They 100% DO NOT care about their customers. I think this is my biggest issue with Verizon. Every change they push out, is not in good interest of the customers.
    -Retail sales reps are on the front lines of VZW and they are treated the worse
    -You used to be able to make $65K+ in sales, now it is a VERY big struggle to make $45K. They are frequently changing how you get paid and its never in your favor.
    - You work all holidays except 3 and you work weekends, and evenings. You will not see your family. They black out holidays so you cant even request off time to see your family around the holidays.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    Did provide good customer service to the customers, but horrible service to employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Verizon Wireless full-time (more than 8 years)

    Pros

    The money was great, however with constant compensation changes the money decreases with each year.

    Cons

    Besides compensation, it is a very political organization. If you make management mad then they "work" you out of the business.

    Advice to ManagementAdvice

    You preach ethics and integrity but non of it is followed.

    Doesn't Recommend
    Disapproves of CEO
There are newer employer reviews for Verizon Wireless

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