There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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Great pay, great benefits but life consuming

  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Retail Sales Representative in Tucson, AZ
Current Employee - Retail Sales Representative in Tucson, AZ

I have been working at Verizon Wireless full-time (More than a year)

Recommends
Positive Outlook
Approves of CEO
Recommends
Positive Outlook
Approves of CEO

Pros

Pay is great, benefits and discounts are awesome also unlimited OT for those who want to make even more.

Cons

You basically live at the store, between meetings and closing the store you typically work 48-55 hours a week.

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  1. Helpful (3)

    If you like being drilled constantly for every metric you can think of, then this is the place for you.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Verizon Wireless

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Awesome benefits from day 1
    Great pay
    Bonuses
    Casual dress
    Free stuff in the center all of the time

    Cons

    VERY VERY STRESSFUL
    They monitor your every move
    You get yelled at for calls taking too long, too many transfers, too many call backs, not taking enough calls (even if you're still solving peoples problems), not upgrading enough people, not selling enough accessories, not getting a perfect survey, sitting in call work too long, taking too many bathroom breaks....LITERALLY EVERYTHING

    It's a high volume call center so you're literally on the phone non-stop for 8 hrs a day


  2. Helpful (2)

    It's basically middle school. Customer Service Representative.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative
    Former Employee - Senior Customer Service Representative

    I worked at Verizon Wireless full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I won't lie, the company is a great company to work for...great benefits, great pay, 401k, bonuses, incentives, etc. Lots of reasons to want to work there. And you build a great camaraderie with your fellow employees. You really do become great at helping one another, because you know how much you appreciate being helped...and you WILL need to ask for help from time to time...some calls can be outlandishly crazy.

    Cons

    Pretty much everything else. There are some great supervisors there, BUT, the majority of them are hired based on performance...which, sure, that's how it should be...right? WRONG. Because at Verizon Wireless, just because someone performs well on the phones, does NOT mean they will make a good supervisor. More often than not, I always knew WAY MORE information than my supervisor. Not to mention, only about 5% of the entire COMPANY knows how to use spell-check. The e-mails they send out EVERY SINGLE DAY, 50 TIMES A DAY are DREADFUL to read if you're even a slightly competent reader/speller. It's embarrassing and I'll be honest, it makes the company look illiterate. Management really does pretend to try to work with you, however, their motto is "embrace change." Sounds fantastic, right? Makes sense. BUT, the problem is they make CHANGES without TELLING you, and then you end up finding out something changed AFTER you've already been evaluated for your 6 or 12 month performance reviews. I always had great reviews, so I didn't complain as much as I should have, but it was enough to get under my skin. The inconsistencies within the training department, the inability to keep employees up to date, and the overall function of the center are enough to make you want to rip your hair out.

          The biggest con, however, is of course the customers. It's expected. Duh...who would take this job expecting NOT to talk to angry customers, right? Well, let me tell you...I very, very rarely got super-angry customers, and when I did, I was able to calm them very quickly...so it never got out of hand for me, but that doesn't mean it makes it pleasant. I'm not someone who cries...ever. But, after 4 years at this job, I would cry in the mornings before work, during breaks, during my lunch, and at night when I went home, because I knew I had to go back the next day. All the benefits, and wonderful things I mentioned in the PROS category? They HAVE to provide those things, because no one would put up with working in this department if they DIDN'T provide them.

    Advice to Management

    Understand that spell-check is there for you. Learn how to use it, I promise it will add to your credibility. Take a course on how to communicate and interact with employees at a lower level. STUDY, STUDY, STUDY so that when you're asked a question, you don't have to send them all over the building looking for someone who DOES know the answer, or at least someone who knows how to find it. Remember what it was like for YOU to be on the phones and take that into consideration when your employees come to you on the verge of a mental breakdown because NO ONE, and I do mean NO ONE, is strong enough to withstand the verbal abuse customer service reps receive every single day, day in and day out. Even the strong ones break, I've seen it happen. Learn to communicate with the big dogs. Get on the same page. Productivity does not stem from chaos. Stop treating employees like they're 12 years old. Stop making them clap and make parades around the call center wearing silly hats. Stop making them ring cow bells every time they save a customer from disconnecting. Learn how to reach your EMPLOYEES who are almost all collectively over 18! I literally felt like I was going to middle school every day...NOT to a job.


There are newer employer reviews for Verizon Wireless
There are newer employer reviews for Verizon Wireless

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