Verizon Wireless

  www.verizonwireless.com
  www.verizonwireless.com
There are newer employer reviews for Verizon Wireless

 

Great Benefits, but Unreasonable Expectations

  • Comp & Benefits
  • Work/Life Balance
  • Senior Management
  • Culture & Values
  • Career Opportunities
Former Employee - Customer Service Representative in Irvine, CA
Former Employee - Customer Service Representative in Irvine, CA

I worked at Verizon Wireless full-time (more than an year)

Pros

They offer great benefits - full health insurance from day 1 - no probation period. Great 401K matching program, and short term performance based incentives.

Cons

Their expectations for Customer Service positions in the call centers are unrealistically high, and their scheduling is very rigid. Only a certain amount of time per month is allotted for "personal" time off the phones, i.e. bathroom breaks outside of scheduled lunches and 15 minute breaks. Exceeding this reflects negatively on your monthly performance review. It can often feel like you are chained to the desk, as every second off the phone is held against you. It is a very high stress position, but I think that is the nature of most call center jobs, and not unique to Verizon Wireless.

Advice to ManagementAdvice

Sometimes after a particularly hard call, people need a short break to regroup so they can do their best to help the next customer, but doing so is highly discouraged and penalized, which leads to higher levels of stress among employees.

Recommends
Neutral Outlook
No opinion of CEO

3229 Other Employee Reviews for Verizon Wireless (View Most Recent)

Sort: Rating Date
  1.  

    Verizon used to be a great company to work for, but over the last 3 years the company has gone downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Sales Manager in Columbus, OH
    Current Employee - Business Sales Manager in Columbus, OH

    I have been working at Verizon Wireless full-time (more than 5 years)

    Pros

    career growth, if you are mobile. decent compensation

    Cons

    Negative atmosphere, unrealistic goals and fear tatics to enforce goals

    Advice to ManagementAdvice

    stop with the micro-management and fear tatics, let the employees sell

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    I enjoyed being in a sales position, however at times I was frustrated with my inability to help customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Syracuse, NY
    Former Employee - Sales Representative in Syracuse, NY

    I worked at Verizon Wireless part-time (more than an year)

    Pros

    Working with a strong product, I do believe that Verizon offers a good quality phone service

    Cons

    Their insurance and replacement policies are difficult to work with, many customers are agitated and unhappy when they learn that their only option is to buy a full priced phone

    Advice to ManagementAdvice

    Give more power to on the floor sales representatives instead of utilizing over the phone customer service

    Recommends
    Neutral Outlook
    No opinion of CEO
There are newer employer reviews for Verizon Wireless

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